Video library

View videos that can help with various topics. Also see the Virtual Office Advisory Webinar videos.

GuidingCare authorization tool training

Resources

Our Auth Request tool guide houses all our GuidingCare training and help tools.

Training video

2021Provider virtual training

2020 Provider virtual training series

Accountable Care Network training

Oct. 1 New Thyroid-Related Procedure

Oct. 2018 15 min.

July 1 switch from Remicade® to biosimilars

May 2018 13 min.


Medicare Advantage pre-service organization determination (PSOD) process

Nov. 2015 14 min.

Provider tool demo videos

Auth Inquiry

This video begins by showing how to get to Auth Inquiry on our previous website, but the information about how to use the tool itself is accurate.
  • Available to PCPs, specialists, hospitals
  • Find the status of your authorization requests

Watch Auth Inquiry video

Claims Inquiry

This video begins by showing how to get to Claims Inquiry on our previous website, but the information about how to use the tool itself is accurate.
  • Available to all providers with Priority Health online accounts whether participating or not
  • Claim Status and Pended Claims reports. See Remittance Advice using claim search options. Claims shown are unique to the provider.
  • How to status your claims, see RAs and get reports on pending claims.

Watch Claims Inquiry video

Filemart

  • Available to all providers with Priority Health online accounts, whether participating or not
  • Download Remittance Advices and other files that you might otherwise receive on diskette, paper, or other manual methods.

Watch Filemart video

Member Inquiry

  • Available to all providers with Priority Health online accounts, whether participating or not
  • Review copays, deductibles, HRA information, contract history, and contact information.

Watch Member Inquiry video

Patient Profile

  • Available to PCPs, hospitals, limited specialist access
  • Search for information by patient or by health condition. Manage the preventive health and chronic conditions of your patients.

Watch Patient Profile video

Rx Inquiry

  • Available to PCPs, hospitals, limited specialist access
  • View patient prescription utilization from multiple physicians and pharmacies. Identify alternative drugs and clinical alerts.

Watch Rx Inquiry video

myStrength tutorial

  • Available to Priority Health members and PCPs
  • View activities and resources to help you manage your mental health.

Watch myStengths video