Video library

View videos that can help you with various topics. For additional resources also see the Virtual Office Advisory Webinar videos.

GuidingCare training

PCP Incentive program training

Provider tools

This video begins by showing how to get to Auth Inquiry on our previous website, but the information about how to use the tool itself is accurate.

  • Available to PCPs, specialists, hospitals
  • Find the status of your authorization requests

Auth Inquiry video

This video begins by showing how to get to Claims Inquiry on our previous website, but the information about how to use the tool itself is accurate.

  • Available to all providers with Priority Health online accounts whether participating or not.
  • Claim Status and Pended Claims reports. See Remittance Advice using claim search options. Claims shown are unique to the provider.
  • How to status your claims, see RAs and get reports on pending claims.

Claims Inquiry video

  • Available to all providers with Priority Health online accounts, whether participating or not.
  • Download Remittance Advices and other files that you might otherwise receive on diskette, paper, or other manual methods.

Filemart video

  • Available to all providers with Priority Health online accounts, whether participating or not.
  • Review copays, deductibles, HRA information, contract history, and contact information.

Member Inquiry video

  • Available to PCPs, hospitals, limited specialist access
  • Search for information by patient or by health condition. Manage the preventive health and chronic conditions of your patients.

Patient Profile video

  • Available to PCPs, hospitals, limited specialist access
  • View patient prescription utilization from multiple physicians and pharmacies. Identify alternative drugs and clinical alerts.

Rx Inquiry video

Video archive

2020 Provider virtual training series

Accountable Care Network training

2018 Provider virtual training series

Oct. 1 New Thyroid-Related Procedure

Oct. 2018 15 min.

July 1 switch from Remicade® to biosimilars

May 2018 13 min.


2015 Provider virtual training

Medicare Advantage pre-service organization determination (PSOD) process

Nov. 2015 14 min.