Our goal? To help you understand and access your care and coverage effortlessly. We aim to keep your out-of-pocket costs down while ensuring you have a great experience with us—all tailored to your unique needs and preferences.
Members are at the center of everything we do
Award-winning customer service
There's customer service, and then there's our team of local, knowledgeable, helpful—and patient—people ready to assist your employees' every need.
- Customer service helps improve the member experience to create real solutions as quickly as possible with a 94% first-call resolution rate.
- Members get first-hand help navigating their benefits from trained customer service technicians, available when it's most convenient to them with extended hours that include lunch and weekends.