- What is Active&Fit?
- What kind of care is available for college students?
- How do I change my address?
- How do I use Cost Estimator?
- How do I create a member account?
- How do I use Find a Doctor?
- Where can I find member forms?
- How can I go paperless?
- What is a health savings account?
- What does in network mean?
- How do I order a member ID card?
- What does out of network mean?
- What is preventive care?
- What is prior authorization?
- What is third party liability (TPL)?
- How do I change my PCP?
Member centers closed
All member center locations are currently closed for any in-person assistance due to COVID-19.
- 1257 East Beltline Ave. NE, Grand Rapids – Closed
- 250 East 8th Street, Holland – Closed
- 161 Ottawa Ave. NW, Grand Rapids – Closed
For continued assistance, call the Customer Service phone number on the back of your Priority Health Member ID card or 800.942.0954 to reach an expert who can help you with your plan.
We are also offering scheduled phone and virtual appointments with our Customer Service team. To make an appointment call 800.942.0954, press 0.
Thank you for your patience and we apologize for any inconvenience.
Get the most out of your health insurance so you can live smart.
Managing your health insurance is easier than ever with Priority Health. You can now view your personalized information anywhere, anytime—all in one place.
Sign up or log in now to:- Track your spending balances to keep your budget in check
- Search claims and see a detailed breakdown of your care and prescription costs
- Set up a video visit around your schedule to get the virtual care you need—including prescriptions
- Compare costs of medical procedures and prescriptions based on your plan so you can save money
- Find in-network doctors, hospitals, labs and more
Get the app
Download the Priority Health app to access your health plan information and plan ID anywhere, anytime.
Pay your premium
Learn more about how your health plan works hard for you
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Getting care
Preventive care at no cost, virtual care vs. urgent care and opioid resources
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Paying for care
Access your network of providers, costs, claims and Cost Estimator
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Managing your health
Support services, care management and more
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More from your plan
Learn more about special services and programs just for our members
Health insurance can be confusing
Cut through the confusion with these definitions of common health insurance terms.
Member forms
Need to change your PCP, status or plan? Need a reimbursement form or HIPAA documents?
Select how you connect
Choose your communication preferences in your member account for things like health plan updates, cost saving options and more—choose text, email or mail.
- Sign up or log in to your member account.
- In your account, click Profile.
- Click Message and Notification Settings and select the boxes to pick your preferences.