Most of our customer service call centers will be closed on Monday, Jan.18, in observance of Martin Luther King Jr. Day. If you are a Medicare member, you may still receive assistance during our regular office hours of 8 a.m. to 8 p.m. at 888.348.1188 (TTY 711).

Member centers closed

All member center locations are currently closed for any in-person assistance due to COVID-19.

  • 1257 East Beltline Ave. NE, Grand Rapids – Closed
  • 250 East 8th Street, Holland – Closed
  • 161 Ottawa Ave. NW, Grand Rapids – Closed

For continued assistance, call the Customer Service phone number on the back of your Priority Health Member ID card or 800.942.0954 to reach an expert who can help you with your plan.

We are also offering scheduled phone and virtual appointments with our Customer Service team. To make an appointment call 800.942.0954, press 0.

Thank you for your patience and we apologize for any inconvenience.

Contact us

Already a member?

  • Call the number on the back of your Priority Health membership ID card to reach an expert in your plan.
  • Or call Customer Service at 800.942.0954.
  • Or log in and send us a message using your secure Mailbox.

Looking for a plan?

  • MyPriority

    Call our enrollment specialists toll-free at 833.489.5443. We're available Monday through Friday 9 a.m. - 4 p.m

  • Employer

    Small Business Sales 800.471.2504, option 4 or through an independent licensed Priority Health agent

  • Medicare

    888.348.1188 (TTY 711)
    8 a.m. to 8 p.m., 7 days a week

  • Medicaid

    MIChild 888.988.6300 (TTY 711) 
    Medicaid & Healthy Michigan Plan 888.367.6557 (TTY 711)

Want to pay your premium?

Learn how to pay your bill online, by mail or by phone.

Priority Health member center locations

Grand Rapids

1257 East Beltline NE
Grand Rapids, MI 49525-4501
Just north of Leonard
M-F 8:30 a.m. - 5 p.m.
616.942.0954

Grand Rapids - Downtown

Remains closed until further notice

Holland

250 East 8th Street
Holland, MI 49423
Parking lot is on 9th Street
M-F 8:30 a.m. - 5 p.m.
616.392.6401

Mailing address

Priority Health

1231 East Beltline Ave. NE
Grand Rapids, MI 49525-4501

Business office locations

Grand Rapids corporate headquarters

1231 East Beltline Ave NE
Grand Rapids, MI 49525-4501

Southfield office

27777 Franklin Road, Suite 1300
Southfield, MI 48034-2337

Holland office

250 East 9th Street
Holland, MI 49423

Traverse City office

300 East Front Street, Suite 250
Traverse City, MI 49684

Kalamazoo office

8075 Creekside Dr.
Suite 140
Portage, MI 49024