We're partnering with MyChart to link your care and coverage together.
The way you manage your health plan is changing. We are partnering with MyChart, a trusted platform used by other health organizations, to move our member portal to a new online system.
For now, there's no action needed. Once the new portal launches, step-by-step instructions will be provided to create your new account.
Help and support
If you have questions, need additional guidance or are having difficulty with your account, our Member Portal technical support team is standing by.
Give us a call at 833.207.3210.
We can lend our expertise in areas, including:
- Step-by-step help learning and navigating the new portal
- Accessibility support and language help
- Account creating troubleshooting
Answering your questions
At Priority Health, we're committed to getting you the answers you need and support you deserve.
Overview
Why is Priority Health changing their member portal?
Why is Priority Health changing their member portal?
The new Priority Health Member Portal is powered by MyChart to make it easier to manage your health care and coverage information in one place.
Getting started and account setup
If I already have a Priority Health account, do I need to create a new one?
If I already have a Priority Health account, do I need to create a new one?
Yes. All members are required to create a new account for the new Priority Health Member Portal, powered by MyChart.
What do I need to create my new account? How long does it take?
What do I need to create my new account? How long does it take?
Typically, the account setup takes about 5 minutes. You will need the last four digits of your Social Security number plus access to your email and/or mobile phone for verification.
I already use MyChart with my doctor or another health system. Can I use that same account?
I already use MyChart with my doctor or another health system. Can I use that same account?
No. If you already use MyChart with an existing doctor or health system, you still need to create a new account for the Priority Health Member Portal. Once your Priority Health account is set up, you can link it with your other MyChart accounts.
To link your accounts, sign in to MyChart and open the dropdown menu. Select Link My Accounts and search for the organization you want to connect.
Signing in, security and troubleshooting
What username or email address should I use?
What username or email address should I use?
You’ll set up your sign-in information when you create a new account. Use an active email address so you can receive verification messages and important updates. (Your username can be your email.)
What if I forget my password after I set up my account?
What if I forget my password after I set up my account?
Use the Forgot Password link on the sign-in page. If you’re still unable to access your account, call Customer Care at 833.207.3210.
Why do I need to verify my identity or use two-step verification?
Why do I need to verify my identity or use two-step verification?
It’s there to help protect your health information and prevent unauthorized access.
What if I'm having trouble signing up or I don't receive my verification code?
What if I'm having trouble signing up or I don't receive my verification code?
First, confirm your email address and phone number are entered correctly and you can access it. If you still can’t sign up, call the Customer Care number 833.207.3210.
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