Discrimination is against the law
Priority Health complies with applicable civil rights laws and does not discriminate, exclude people, or treat them differently on the basis of race, color, ethnicity, national origin, age, HIV status, marital status, sex (as defined by law and Priority Health policy), sexual orientation, gender identity or expression, disability, religion, socioeconomic status or source of payment for service, height, weight, veteran status, association or any other protected characteristic based on federal, state or local law.
Availability of free language assistance and auxiliary aids and services
Priority Health provides free language services to people whose primary language is not English, which may include:
- Qualified interpreters.
- Information written in other languages.
Priority Health provides people with disabilities reasonable modifications and free appropriate auxiliary aids and services to communicate effectively with us, such as:
- Qualified sign language interpreters.
- Written information in other formats (e.g. large print, audio, accessible electronic formats).
If you need reasonable modifications, appropriate auxiliary aids and services or language assistance services, visit priorityhealth.com/contact-us.
Filing a grievance
If you believe that Priority Health has failed to provide these services or discriminated in another way on the basis of race, color, ethnicity, national origin, age, HIV status, marital status, sex (as defined by law and Priority Health policy), sexual orientation, gender identity or expression, disability, religion, socioeconomic status or source of payment for service, height, weight, veteran status, association or any other protected characteristic based on federal, state, or local law, you can file a grievance in person or by mail, phone, fax or email. The Section 1557 Civil Rights Coordinator can answer questions and help file a grievance by:
Mail.
Section 1557 Civil Rights Coordinator
Compliance Department MC 3230
Priority Health
1231 East Beltline Ave NE
Grand Rapids, MI 49525-4501
Phone.
866.807.1931 (TTY: 711)
Fax.
616.975.8850
Email.
PH-compliance@priorityhealth.com
You can also file a civil rights complaint with the Office for Civil Rights (OCR) at the U.S. Department of Health and Human Services (HHS) by:
Mail.
U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, D.C. 20201
Phone
800.368.1019 (TTD: 800.537.7697)
Form.
hhs.gov/civil-rights/filing-a-complaint
Notice of Availability of Language Assistance Services and Auxiliary Aids and Services
Last updated: June 2025
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