Check out our new provider onboarding page

It’s important to us that providers in our network, from the moment they join, have the resources they need to work with our members. To help us  achieve that goal, we’ve created the provider onboarding center, your new go-to hub of resources and information.

Who is the provider onboarding center for?

As the name suggests, the provider onboarding center was mainly built for new providers: both new provider offices and new individual staff members. Even if you're not new, bookmark this page for a one-stop spot for the most common work you do with us.

What is included in the provider onboarding center?

At the landing page, you’ll find:

  • Links to resources needed for joining the Priority Health network, including contracting and credentialing information
  • Links to go-to tools and some explainers on how to use these tools, especially for prism
  • Links to training guides on various essential topics, including claims, authorizations, appeals and patient eligibility 
  • Information on getting questions answered
  • Links to key sources of information and updates from Priority Health, including our news site, quarterly newsletter and VOAs
  • Information on Priority Health products
  • Out-of-state provider information
  • Incentive program information
  • A set of frequently asked questions with answers and supporting links
  • A digital packet that contains all essential onboarding information in downloadable and printable form
  • A PDF file of the four provider welcome emails that providers receive after they join prism
  • A survey for you to give feedback on the provider onboarding center
  • A self-assessment for providers to gauge their level of understanding

Note that much of the content is in expandable drawers. Access it by tapping the white plus sign next to the drawer heading text.

Can the provider onboarding center resources be used for training new staff?

Yes. Whether you share the link to the provider onboarding center or send the digital packet, be sure to distribute these resources to everyone in your group or office. 

The provider onboarding center is an excellent starting point for your work with Priority Health. Before you or any of your colleagues pick up the phone to call our Provider Helpline, visit the provider onboarding center to check to see if your answer is there.