How to discharge patients - the new process

As we shared in early November, our online patient discharge tool is getting an update. On January 8, the tool was moved to the Member Inquiry section of prism, from Patient Profile.

Any patient discharges submitted through Patient Profile on or after January 8 won’t be processed.

This change comes as Patient Profile is set to be removed from prism on February 1 as part of our Digital First data strategy.

Get more information and step-by-step instructions for the new patient discharge process in our Provider Manual. We’ll also cover the process at our February 8 Virtual Office Advisory (VOA) webinar.