New post-claim appeals and medical records submission process now live 

Last week, we informed you of a delay to the launch of our new post-claim appeals and medical records submission process. We’re excited to announce that effective immediately, this new process is live and ready for you to use.

What’s changed?

We’ve made a change to how you submit appeals and medical records that are related to an existing claim (i.e. post-claim), allowing us to return decisions to you faster. Instead of submitting these appeals and medical records through your Secure Mailbox, you’ll now submit them using the Claims tool, following a few easy steps.

The process for submitting authorization appeals or medical records not related to a claim (i.e. pre-claim) has not changed. You should continue to submit these using your Secure Mailbox.

View more information about this change, including instructions for how you should now submit post-claim appeals and medical records.

Learn more about the change by watching a recording of our Mar. 19 Virtual Office Advisory

Our Mar. 19 Virtual Office Advisory reviewed the new process, including step-by-step instructions for how you should now submit post-claim appeals and medical records. In addition to reviewing the information below, we encourage our provider partners to watch the webinar to learn more about the new process.