March 4 Change Healthcare outage update: Clarification on clearinghouses

March 4, 2024

Even if you do not work directly with Change Healthcare, you may still be impacted by the outage. In many cases, Change Healthcare operates as a secondary clearinghouse to route claim and remittance advice files to the appropriate recipients.

If you have not received ERAs, contact your clearinghouse for a status on changes to their operations for sending and receiving these transactions.

See our latest news items about the Change Healthcare outage: 

• Feb. 22: prism and pharmacy claims impacted by Change Healthcare major incident
• Feb. 26: Ongoing impacts from the Change Healthcare outage
• Feb. 28: Change Healthcare outage update: Other clearinghouses available