Appeal a denial of payment for services to a Medicare member

The Centers for Medicare & Medicaid Services (CMS) requires Medicare Advantage Organizations (MAOs), including Priority Health Medicare, to have a provider appeal process that includes:

  • Asking for a review of claims payment
  • Making an appeal on behalf of a member
Plans included:

This CMS process applies to Medicare-covered medical services and supplies for patients covered by: 

  • Priority Health Medicare Advantage plans
  • Employer group Medicare plans covering their retirees
  • Organization determination: A decision made by a MAO to approve, deny, furnish, arrange for, or provide payment for health care services.
  • Organization reconsideration: The first step in the member appeal process after an organization determination denies payment as the patient's responsibility.

Appealing a denied claim ("Medicare dispute process")

To ask that Priority Health Medicare reconsider its organization determination denying payment for a service that has already been performed, follow this dispute process.

Exceptions: Claims denied as patient responsibility may be reconsidered under the member appeal process: See "Appealing on behalf of a member," below.

Deadline: Requests for review through the contract dispute process must be made within one year of the date of service.

How to appeal a denied claim

Use the Claims tool to submit your appeal. We will not accept appeals from providers that did not perform the service. 

  1. Search for the related claim by claim number
  2. From the remittance advice (claim detail) screen, click Contact us
  3. In the drop down menu, select Appeals, Appeal level and the claim line you're appealing. If a specific line does not apply, select Entire claim
  4. Enter your name, phone number, fax number, message and attachments. 
  5. Include supporting documentation for your request, related to the appeal. Do not included corrected claims or new claims to be processed.

After the appeal is submitted

Priority Health specialists will research and compile the contractual, benefit, claims and medical record information for review. If you're appealing a procedure that has been labeled "not medically necessary," your appeal will be forwarded to our Medical department for clinical review. 

If the appeal is overturned, we'll send you a letter within 30 days of receipt of the appeal. If Priority Health upholds the denial, you may be eligible for a Level II appeal

Standard post-service appeal requests

Contracted providers may file an appeal on behalf of the member ONLY if they are the member's appointed representative, that is, the member has completed an Appointment of Representative (CMS-1696) form (also available in Spanish) designating the contracted provider as his/her appointed representative. Otherwise, contracted providers do NOT have appeal rights under Medicare rules. Contracted providers should follow the Medicare member appeal process.

Non-contracted providers may file a request for appeal for purposes of obtaining payment. This requires you to submit a waiver of liability form with Priority Health or your request for reconsideration will not be accepted. The waiver of liability formally waives any right to payment from the enrollee for a service in the event our decision is not favorable to the non-contracted provider.

Post service appeals cannot be expedited.