Reminder: prism offers alternatives to contacting our call center
Our provider call center wait times continue to be longer than normal. We know this causes challenges for you and your patients, and we’re making changes so we can respond faster. While we wait for these solutions to have full impact, we’d like to remind you that you might be able to find what you need in prism or our Provider Manual.
February 25, 2026
2/11/2026: New Priority Health provider portal signup begins this summer
To best serve you and your patients, today and in the future, we’re making changes to our online platforms and some processes. These changes, which include a new provider portal, will take effect on August 1 of this year. Account signup will start as early as June.
February 11, 2026
Extending Medicare telehealth flexibilities through 2027
In alignment with CMS, we're extending telehealth flexibilities for our Medicare Advantage plans through Dec. 31, 2027.
February 9, 2026
Update on Medicare telehealth flexibilities
We will put a temporary hold on Medicare telehealth claims received on or after Feb. 1, 2026, pending direction from the federal government.
January 29, 2026
We’re working hard to reduce provider call center wait times
We’re working hard to reduce provider call center wait times.
January 27, 2026
Get our 2026 HEDIS Provider Guide
Our 2026 HEDIS Provider Guide is now available for providers.
January 20, 2026
1/20/2026: Big changes to how you work with us, including a new provider portal, are coming later this year
To best serve you and your patients, today and in the future, we’re making changes to our online platforms and some processes. These changes, which include a new provider portal, will take effect on August 1 of this year.
January 12, 2026
12/22/25: Advanced Diabetes Supply is leaving the Priority Health network effective January 7
One of our diabetic supply providers, Advanced Diabetes Supply (also known as US Medical Supply and North Coast Medical Supply), will be leaving our network on Jan. 7, 2026. Providers who see Priority Health members who receive diabetes supplies through Advanced Diabetes Supply should begin transitioning prescriptions to an in-network provider.
December 22, 2025
12/1/25: Access Priority Health’s Medicaid Provider Manual
In addition to our digital Provider Manual, we also have a separate Medicaid Provider Manual in PDF form. It's accessible online and via mail.
December 1, 2025
11/14/2024: MA telehealth flexibilities extended through Jan 31, 2026
Congress recently extended the Original Medicare telehealth flexibilities through Jan. 31, 2026. Following CMS’s guidance, we’ll also extend those flexibilities for our Medicare Advantage (MA) plans through Jan. 31, 2026, for services provided by in-network providers.
November 14, 2025
11/12/2025: Helping your patients, our members, quit smoking
This year, the American Cancer Society is hosting the Great American Smokeout on Thursday, Nov. 20 — an opportunity for people to start the journey toward quitting smoking.
November 12, 2025