Site creation for our new Provider Portal has been underway since June 15. If you haven’t created a site yet, do it today to avoid delays in access for you and other users at your organization.
Request a site here.
How long does site creation take?
Requesting a site should take you less than 10 minutes. There are two parts:
- Entering site and user information: You’ll need your organization’s Type 2 NPI.
- Completing identity verification: You’ll need a device with a user-facing camera and a government-issued ID.
After you request your site, it could take between a few days and a few weeks for Priority Health to approve it, depending on the backlog of requests we’re working through. This waiting period is why it’s crucial to create your site as soon as possible. Other portal users at your organization won’t be able to request accounts until your site request is approved and completed.
What if I’m not a pSA but still need a Provider Portal account?
Account registration for all other users will begin August 3. Keep an eye out for notices and instructions about that process, including a training on July 27.
Is there training I can access to learn how to create a site?
Yes, we have several resources available:
- A recording of our site creation training webinar
- The site creation training slide deck (PDF)
- A quick walkthrough video (prism login required)
- Site creation FAQs
For a high-level overview of the onboarding steps for the new portal, check out our Getting Started page.
Wait, what’s a site?
A site is a practice, hospital or provider group that shares a Type 2 NPI among all its providers. A site must be created in our new Provider Portal before users can create portal accounts that access that site’s data. Only a Site Administrator can create a site.
What’s a Site Administrator?
A Site Administrator controls access to an organization’s site, like a pSA in prism. If you’re a pSA, you’ll probably be a Site Administrator for the new portal.
Crucially, to be a Site Administrator, you need to be a non-TPA user in an appropriate position to control access to your site’s provider and patient data. Each practice, hospital or provider group needs at least one Site Admin.
What if I run into issues while creating a site?
Our tech support team is here to help. Call us at 800.942.4765, option 5, then option 1 (Mon.-Thurs. 8-6; Fri. 9-5).