Issues log
| Issue | Date identified | Resolution | Date resolved | Notes & resources |
|---|---|---|---|---|
| Roles and Specialties isn't showing up in portal settings. | Aug. 26, 2026 | This will appear in the settings when the portal goes live. Users will be able to then make changes to roles and specialties that take effect immediately. | Aug. 26, 2026 | |
| Any open/pending items from prism, including inquiries, claims, authorization requests, disputes/appeals and enrollment/credentialing requests won’t be visible in your Provider Portal account until they’re resolved. | Prior to go-live | Our previous portal, prism, will remain accessible in read-only form for at least 30 days after the launch of the new Provider Portal, so you can track open items there. Please do not call or email about these open items unless they’ve remained unresolved beyond the promised times. | N/A |
Resources & support
For user guides, video tutorials and webinar recordings & slides, log into the portal and click Portal resources in the Quick Links box on the home screen.
For any technical issues not described in the table above, call our tech support team for assistance at 800.942.4765, option 5, then option 1 (Mon.-Thurs. 8-6; Fri. 9-5).