Issues log
| Issue | Date identified | Resolution | Date resolved | Notes & resources |
|---|---|---|---|---|
| Roles and Specialties isn't showing up in portal settings. | Aug. 26, 2026 | This will appear in the settings when the portal goes live. Users will be able to then make changes to roles and specialties that take effect immediately. | Aug. 26, 2026 | |
| Provider Portal launch delayed until Jan. 1, 2027. | Aug. 24, 2026 | Continue requesting accounts and ensuring you have access prior to the portal launch date. | N/A |
|
| Any open/pending items from prism, including inquiries, claims, authorization requests, disputes/appeals and enrollment/credentialing requests won’t be visible in your Provider Portal account until they’re resolved. | Prior to go-live | We’re still working on these items and are committed to resolving them according to previously stated turnaround times. Please do not call or email about these open items unless they’ve remained unresolved beyond the promised times. | N/A | We posted news items related to this issue prior to the portal launch: |
Resources & support
For user guides, video tutorials and webinar recordings & slides, log into the portal and click Portal resources in the Quick Links box on the home screen.
For any technical issues not described in the table above, call our tech support team for assistance at 800.942.4765, option 5, then option 1 (Mon.-Thurs. 8-6; Fri. 9-5).