Issues log
| Issue | Date identified | Resolution | Date resolved | Notes & resources |
|---|---|---|---|---|
| Any open/pending items from prism, including inquiries, claims, authorization requests, disputes/appeals and enrollment/credentialing requests won’t be visible in your Provider Portal account until they’re resolved. | Prior to Sept. 1 | We’re still working on these items and are committed to resolving them according to previously stated turnaround times. Please do not call or email about these open items unless they’ve remained unresolved beyond the promised times. | Prior to Sept. 1 | We posted news items related to this issue prior to the portal launch: |
Educational resources
For user guides, video tutorials and webinar recordings & slides, log into the portal and click Portal resources in the Quick Links box on the home screen.
For any technical issues not described in the table above, call our tech support team for assistance at 800.942.4765, option 5, then option 1 (Mon.-Thurs. 8-6; Fri. 9-5).