Setting up claim payments through EFT
Electronic funds transfer (EFT) allows you to receive claim payments from Priority Health by direct deposit to your bank account.
For dates of service on / before Dec. 31, 2026
We'll accept new EFT enrollment requests through prism through Nov. 30, 2026. For providers who submit an EFT enrollment request to us by Nov. 30, we’ll securely share your banking information with ECHO Health Inc. (ECHO) for a seamless payment transition. ECHO will then set you up with their no-fee EFT payment option (called Direct Pay ACH).
*Note: if you didn't submit EFT enrollment by Nov. 30, you’ll receive paper check payments for DOS on / before Dec. 31.
Complete the enrollment steps below by Nov. 30, 2026:
- You must create or log into your prism account.
- Click on General Requests in the main prism menu, and then click the New Request button.
- Select Setup/Manage EFT from the list of inquiry options.
- Complete all fields and click Send.
EFT inquiries will appear in the General Requests section of prism after submission. To see updates on the inquiry in prism, go to General Requests, open the inquiry and look at the Comments section. You’ll receive an automated email notification when a comment has been entered on the inquiry.
For dates of service on / after Jan. 1, 2027
Payments for dates of service starting Jan. 1, 2027, will be managed by ECHO. Online enrollment through ECHO’s website is required.*
You'll need to provide identifying information such as TIN, banking information and an ECHO draft number / payment amount. If you don’t have ECHO draft information, contact ECHO Provider Support / Card Services at 833.202.5918 for help. See ECHO’s EFT enrollment guide and EFT enrollment companion guide for detailed instructions, and choose the appropriate enrollment form below:
- Direct Pay ACH online enrollment form - enables you to receive EFT payments for Priority Health only (no fees apply)
- All Payer ACH online enrollment form - enables you to receive EFT payments for any payer issuing payments through Optum (a fee for this service may apply)
*Note: if you enrolled in EFT payments with Priority Health directly by Nov. 30, 2026, we securely shared your banking information with ECHO to set you up with Direct Pay ACH. You won’t need to separately enroll with ECHO.
Benefits of choosing EFT
- Saves time and trips to the bank
- Eliminates lost, delayed or stolen checks
- Gives you faster access to funds; many banks credit direct deposits faster than paper checks
- Easier to reconcile payments with bank statements
- Interest begins to accrue sooner
- Reduces paper
- Generates electronic reports available through ECHO's provider portal (providerpayments.com) and your Priority Health Provider Portal account
- Electronic reports can be saved to your office computer for practice records
Get PDF remittance advices (RAs)
For dates of service starting Jan. 1, 2027
When the new Provider Portal goes live on Jan. 1, remittance advices (RAs) for dates of service beginning Jan. 1 will be automatically available on your portal account. To view them:- Log into your Provider Portal account.
- Under the Claims menu, click Remittance Advice Search.
- Look up the claim in question and click the Check Number to pull up a detailed remittance advice for any payment.
For dates of service on / before Dec. 31, 2026
If you need to see RAs from dates of service prior to Jan. 1 in the new Provider Portal, you’ll need to add the Remittance Review staff role.There are two ways to add the Remittance Review role:
- Select the role when requesting an account. Under Additional Information, select Remittance Review as one of your staff roles. Note that you may select multiple roles (so, for example, you could select Billing & Coding in addition to Remittance Review).
- Add the role after you receive access to your account. If you’ve already registered for your new Provider Portal account, no worries. After logging in, go to Menu > Settings > Roles and Specialties and enter Remittance Review into the box under Staff Roles. (Again, there’s no limit here to the number of staff roles you can select.)
Get more information, including how to view your RAs from before Jan. 1 in the new portal.
EFT (direct deposit) vs. ERA (electronic 835)
EFT is the electronic transfer of money. ERA is the electronic transfer of data - in this case, claims and payment information, but not the actual money.
- An electronic remittance advice (ERA) is an RA that is sent to you through a HIPAA-compliant electronic data interchange (EDI).
- You don't have to sign up for ERAs to set up direct deposit. You can sign up for one or both.
- To receive ERAs, you must have compatible software.
- Some providers have reported saving as much as 40 hours a week by using ERA.
For dates of service on / before Dec. 31, 2026
We're no longer accepting ERA enrollments directly to Priority Health. If you enrolled with us by Nov. 30, 2026, you'll receive ERAs for claims with dates of service on / before Dec. 31. If not, you'll receive paper RAs.