Your Priority Health payments, your way.

Online enrollment through ECHO’s website is required.* Enrollment is open. We recommend you submit the enrollment form by Dec. 15, 2026. This will allow enough time to get your EFT payments set up before Jan. 1.

You will need to provide identifying information such as TIN, banking information and an ECHO draft number / payment amount. See ECHO’s EFT enrollment guide and EFT enrollment companion guide for detailed instructions.

There are several EFT payment choices:

Direct Pay ACH (no fees)

With Direct Pay ACH, you’ll receive Priority Health payments by direct deposit to your bank account. To enroll, submit the Direct Pay ACH online enrollment form.

All Payer ACH (fees may apply)

Enroll one time to receive EFT payments from all payers processing payments through Optum. To enroll, submit the All Payer ACH online enrollment form. 

Optum Pay ACH and National Payments Connector (NPx) (fees may apply)

These EFT payment solutions are only available to providers who are already enrolled in them through other payers. If this applies to you, you must opt out of VCC payments (see below) and MPX payments (if invited, see below) to be paid this way.

*Unless you're already enrolled in EFT with Priority Health or enroll with us by Nov. 30, in which case we'll securely share your banking information with ECHO to be set up with Direct Pay ACH automatically.

These unique, one-time use credit cards allow you to process your payments via a card terminal. Normal credit card transaction fees apply. Providers that don’t enroll in EFT payments with ECHO will automatically receive VCC payments. You may opt out at any time:

• Before Jan. 1, 2027: visit echovcards.com/letter and enter your TIN’s unique verification code, found on the notification letter to be mailed by early November*
• Starting Jan. 1, 2027: if you don't take action using the unique verification code, you'll receive a VCC payment. The VCC payment will include processing instructions, or you may visit echovcards.com for self-service options to elect a different method
• Anytime: Contact ECHO Card Services at 833.202.5918

VCC payments are sent via fax or mail – email is not available currently. Each VCC payment is delivered with a detailed explanation of payment (EOP) that includes instructions for processing.

*Providers not being automatically enrolled in EFT should receive this letter by early November. If you don’t or if you need help finding your TIN’s verification code, contact ECHO Card Services at 833.202.5918.

An invitation from ECHO is required to enroll in MPX. Offered in partnership with Deluxe Corporation, MPX is an electronic payment delivery method that gives you instant access to your payment through any browser. Choose to receive your payment as real-time VCC, enroll in EFT for all future payments or print a check right at your office’s printer.

Providers who are not enrolled in EFT and have opted out of VCC payments may get an invitation from ECHO to sign up for MPX payments.

Providers that have enrolled in MPX payments with another payer must opt out of VCC payments for Priority Health to receive Priority Health payments in their MPX portal account.

Providers who have opted out of all other payment options will receive paper checks in the mail. If you receive paper checks from Priority Health today, you won’t automatically receive paper checks with this transition – action is required. You must:

• Opt out of virtual credit cards
• Opt out of MPX, if invited to enroll
• Not be enrolled in Optum Pay / NPx
• Not enroll in EFT

Why might I receive payments from both Priority Health and ECHO at the same time?

During the transition, there will be a period of dual payment operations. Payments are routed based on date of service (DOS). As a result, you may receive payments from both systems for up to 12 months while older claims continue to finalize.

How does date of service (DOS) determine which system pays me?

• DOS on / before Dec. 31, 2026: Paid through Priority Health’s legacy payment system, using the payment preferences you have established with Priority Health*
• DOS starting Jan. 1, 2027: Paid through ECHO, using the payment preferences you establish with ECHO. This applies even if claims are processed or paid after Jan. 1, 2027.

How long will the dual payment operations period last?

The dual payment operations period may last up to 12 months, depending on claim runout, adjustments and resubmissions for dates of service prior to Jan. 1, 2027.

Will I receive separate RAs during the dual payment operations period?

Yes. During the transition period:

• RAs for legacy payments will continue to come from Priority Health
• RAs for new payments will come from ECHO
• Providers should expect to reconcile payments using two sources during this period

Will my payment / RA method be the same in both systems during the transition?

Not necessarily. Payment and RA methods depend on the system issuing the payment:

• Legacy Priority Health payments and RAs will follow your existing setup
• ECHO payments and RAs will follow the payment option selected (or defaulted) under the new process

This means you could temporarily receive payments and RAs in different formats (i.e., you could receive paper checks and RAs from Priority Health but EFT payments and ERAs from ECHO, if you enroll).

Do I need to enroll twice or take action for both systems?

No. Any enrollment or opt-out actions you take with ECHO apply only to payments for DOS starting Jan. 1, 2027. No changes are required for legacy Priority Health payments.

What if I want to make changes to my payment / RA preferences for DOS on / before Dec. 31, 2026?

We’ll stop accepting EFT enrollments / changes through prism (except for EFT terminations) on Nov. 30, 2026. We’ll also stop accepting new ERA enrollments effective Nov. 30, 2026.

How should large groups or ACNs prepare for dual operations?

Clear internal processes during this period can help minimize confusion and rework. Organizations with centralized billing should plan for:

• Temporary reconciliation across two payment systems
• Internal communication to billing teams about date-of-service rules

At what level is payment setup managed (TIN vs. NPI)?

Payments will be managed by ECHO as they are today in Priority Health’s legacy system – taking your TIN and Type 2 NPI (pay-to NPI) into account.

Will all NPIs under my TIN be paid the same way?

Not necessarily. ECHO allows for configuration at the Type 2 NPI level, which could result in different payment methods across NPIs.

Are there fees associated with any payment options?

• Direct ACH / EFT: No fees
• All Payer ACH: Fees may apply
• Virtual Credit Card (VCC): Standard credit card processing fees
• MPX: No fees
• Paper checks: No fees

When will I receive information on how to enroll or opt out?

In July, providers not currently receiving EFT payments from us received a notification letter that includes a TIN-specific verification code and instructions for EFT enrollment or to opt-out of VCC.

What is the recommended deadline to take action?

We encourage you to complete any actions you need to take regarding your preferred payment method by Dec. 15, 2026, to ensure payment by that method by Jan. 1, 2027.

Will this change affect claims processing or payment timing?

No. Claims adjudication and payment timing are not changing as part of this transition. Only the payment delivery and remittance management process is changing.

Will remittance advices (RAs) and 835s still be available online?

Yes. RAs (including PDF and 835s) will be available through ECHO for dates of service starting Jan. 1, 2027 at providerpayments.com. You’ll also have access to PDF RAs through our Epic provider portal starting on the same date.
Our Provider Portal transitions to Epic on Jan. 1. To access your RAs for DOS on / before Dec. 31, 2026, in the new portal, you must add the Remittance Review role type to your account. Learn more.

Will I receive more than one 1099 for 2026?

You may receive multiple 1099s, depending on the payment types you receive (i.e., claim, capitation, admin, offline, etc.) and whether you submit a claim to us for a date of service starting Jan. 1, 2027.

Will any payments continue to be managed by Priority Health after Jan. 1, 2027?

Yes. Priority Health will continue to directly manage a small number of payments (i.e., incentive program payments).

Does this affect claim payments for dates of service before Jan. 1, 2027?

No. Payments for dates of service prior to Jan. 1, 2027, will continue to follow existing processes and will be paid by whatever method (EFT or paper check) you have set up with Priority Health already.

Where can providers view provider documents and payment information for payments made by ECHO?

Provider documents can be accessed online at providerpayments.com (login required). See ECHO’s provider portal guide for more information.

Can I opt out of virtual credit card payments?

Yes. Providers who don’t want to receive VCC payments can opt out anytime:

• Before Jan. 1, 2027: visit echovcards.com/letter and enter your TIN’s unique verification code, found on the notification letter sent by early November*
• On / after Jan. 1, 2027: if you don't take action using the unique verification code, you'll receive a VCC payment. The VCC payment will include processing instructions, or you may visit echovcards.com for self-service options to elect another payment method
• Anytime: Contact ECHO Card Services at 833.202.5918

*Providers not being automatically enrolled in EFT received this letter by early November. If you don’t or if you need help finding your TIN’s verification code, contact ECHO Card Services at 833.202.5918.

Do I need to opt out of VCC payments?

If you sign up for EFT payments, you won’t need to also opt out of VCC payments. If you’re not signing up for EFT payments and want to receive payment by a method other than VCC (i.e., MPX or paper check), you’ll need to opt out of VCC payments first.

How do I opt out of VCC payments?

See “Can I opt out of virtual credit card payments?” above for instructions.

What is needed to accept a VCC payment?

You must be able to accept credit card payments to process a VCC. Processing VCC payments is like accepting and entering patient payments via credit card into the payment system.

How is a notification of a VCC payment received?

You’ll receive fax or mail notifications, each containing a VCC with a number unique to that payment transaction. If you would like to receive VCCs via fax instead of mail, you may contact the ECHO Card Services team at 833.202.5918 to provide a fax number.

Can VCC payments be emailed?

The first attempt to receive a VCC is by fax. If there is no fax number on file or the fax attempt is unsuccessful, then the VCC is sent by mail.

Do I need to do anything if I already receive EFT from Priority Health?

No. If you’ve received an EFT payment from Priority Health since Jan. 1, 2025, there’s nothing you need to do. We’ll securely share the EFT banking information you have on file with us with ECHO, and you’ll be automatically enrolled in Direct Pay ACH, a no-fee EFT payment solution.

What happens if I don’t currently receive EFT and take no action?

If you do not enroll in EFT or opt out of virtual credit card (VCC) payments using the mailed verification code, you will automatically receive payments via virtual credit card beginning Jan. 1, 2027.

What happens if I have an EFT enrollment request currently under review / processing with Priority Health on / before Nov. 30, 2026?

You’ll be all set. We’ll securely share your EFT banking information with ECHO. ECHO will then set you up with their no-fee EFT payment solution (called Direct Pay ACH).

If I want to newly enroll in EFT payments for DOS on / after Jan. 1, 2027, what do I need to do?

Enroll online directly with ECHO. We recommend submitting your enrollment form by Dec. 15, 2026, to ensure set up is complete by Jan. 1, 2027.

• Enroll to receive EFT payments from Priority Health only (no fees apply), or 
• Enroll to receive EFT payments from all payers processing payments through ECHO (a fee for this service may apply)

What information do I need to share for EFT enrollment?

You must an enrollment form (links above). You will need to provide identifying information such as a tax identification number, banking information and an ECHO draft number and payment amount as part of the enrollment authentication.

How can I check the status of my EFT enrollment?

Due to the robust fraud detection processes in place, enrollments generally take 10 business days to process. However, if additional information is requested, enrollments may take up to 30 days. To check the status of an EFT enrollment, you can ECHO Card Services at 833.202.5918.

Do I need to do anything to complete EFT enrollment after submitting the online form?

Yes. If you’re enrolling through the online form, you must complete a “penny test” to verify your banking information before enrollment is complete. Get more information on page 11 of ECHO’s EFT enrollment guide.

How will the payments from ECHO appear on my bank statement?

Your ACH payments from Priority Health claims with dates of service on / after Jan. 1, 2027, will appear on your bank statement from Huntington National Bank and ECHO as “HNB – ECHO”.

How can I review my EFT set up with ECHO?

After Jan. 1, 2027, you can contact the ECHO Card Services team at 833.202.5918 for assistance.

How can I change my EFT set up with ECHO?

After Jan. 1, 2027, for the fastest turnaround, you can submit your bank update request by logging into or creating an account with ECHO's provider portal at providerpayments.com. Once logged in, click the Provider Resources tab to find the Bank Update form to submit your request. Once submitted, allow 5-7 days for ECHO to process your request.

What is MPX, and do I have to use it?

Offered in partnership with Deluxe Corporation, this is an electronic payment delivery method gives you instant access to your payment through any browser. With MPX payments, you can choose to receive your payment as real-time VCC, enroll in EFT for all future payments, or print a check right at your office’s printer.

How do I enroll in MPX payments?

If you are not enrolled in EFT and you have opted out of VCC payments, you may get an offer via fax or email to sign up for MPX payments.

Once enrolled for MPX, how do I receive notification of a payment made through MPX? 

Enrolled providers will receive an email notification to indicate a payment is waiting for your actions in the portal.

What is Optum Pay?

With Optum Pay, providers can receive EFT payments for all payers in the Optum Pay network. You can only be paid this way if you’re already signed up with Optum for this product.

What is NPx?

With NPx, providers can receive EFT payments for all payers in the Optum NPx network. You can only be paid this way if you’re already signed up with Optum for this product.

How do I sign up for Optum Pay or NPx?

If you are signed up for Optum Pay or NPx already through another payer and want to receive your Priority Health payments this way, you’ll need to opt out of VCC and MPX payments first.

What is an ERA?

An ERA is an electronic file that contains claim payment and remittance information. It is often referred to by its HIPAA transaction number, 835.

Where can I find my RAs / EOPs and 835s?

• For DOS starting Jan. 1, 2027: View, search and print / download EOPs and 835s online at providerpayments.com (account required, see ECHO’s provider portal guide for details). You’ll also find PDF remittance advices in Priority Health’s Provider Portal automatically, for dates of service starting Jan. 1, 2027.
• For DOS on / before Dec. 31, 2026: If you need to see RAs from dates of service prior to Jan. 1, 2027, you’ll need to add the Remittance Review staff role on our new Provider Portal. Take this step before the new portal goes live on Jan. 1 to have immediate access. Learn more.

If I don’t have ERA / 835 set up with Priority Health now, how can I get set up for ERA / 835 from ECHO?

Complete ERA enrollment portion of ECHO’s online enrollment form. 

If I already have ERA / 835 set up with Priority Health, will that be transferred over to ECHO?

Yes, we’ll transfer your ERA / clearinghouse information to ECHO to ensure uninterrupted distribution throughout this transition.

What if I get paper RAs now but want to set up ERA / 835 with Priority Health?

We’ll accept new ERA / 835 set up requests through Priority Health’s legacy system through Nov. 30, 2026. This will establish ERA / 835 for claims for DOS on / before Dec. 31, effective the claim payment cycle after the request is submitted. We won’t accept new requests starting Dec. 1, 2026.

What if I need to update my clearinghouse information with Priority Health after Jan. 1, 2027?

We’ll accept ERA / 835 updates for Priority Health distribution for DOS on / before Dec. 31, 2026, via email. Contact our EDI team at edisetup@priorityhealth.com.

Note: this will not make changes to any ERA / 835 set up you have with ECHO for DOS starting Jan. 1, 2027.

Are there fees associated with the ERA enrollment?

No, fees aren’t applied to ERA-only enrollment.

Who can I contact if I don’t receive my 835 files for DOS on / after Jan. 1, 2027?

• Email EDI@echohealthinc.com
• Call ECHO Card Services at 833.202.5918, Monday to Friday, between 8 a.m. – 6 p.m. ET

What is the standard naming convention for the 835 files?

The file naming convention is “ANSI835_ProviderTIN_UniqueIdentifier.”

How soon after I enroll will I receive 835 files?

You’ll receive your 835 with the next issued payment. Note: 835s for VCC payments are generated when the card is accepted.