Exceptions, Grievances and Complaints
These instructions don't apply to members of Priority Health Medigap (Medicare supplement) plans.
The Medicare program has rules about what members of Priority Health Medicare plans need to do to ask for exceptions or make grievance about their coverage or their service, and how we must handle their requests and grievance.
- We must be fair in how we handle it.
- You can't be disenrolled from a Priority Health Medicare plan or penalized in any way.
If you have a concern, call Customer Service. We might be able to answer your question or resolve your concern over the phone.
Ask for an exception for coverage of prescription drugs that are not on the formulary or are on the formulary with limits or restrictions.
Request a coverage decision for medical services
Or, file a grievance about service
|Ask for an exception for a drug that you believe should be covered by your plan. Learn how to appeal if our decision is not in your favor.
|Formally request a coverage decision for medical services that you believe should be covered by your plan. Learn how to appeal if our decision is not in your favor.
Coverage decision instructions
|Make a grievance about the service(s) you receive from us or from our network of doctors, hospitals, pharmacies and other health care providers.
Service complaint instructions
To file a complaint directly with Medicare, use their complaint form on medicare.gov.
Numbers of grievances and appeals
To find out the combined number of grievances, appeals and exceptions filed with Priority Health Medicare plans, call Customer Service.
- Coverage decision
- Exceptions for prescription drugs
- Filing a grievance
- Filing an appeal
- Information for your provider
- How to name someone to help you
Call Customer Service (toll‑free)
888.389.6648 (TTY 711)
8 a.m. to 8 p.m., 7 days a week