Request an exception for a prescription drug

You can call us or use a Medicare Part D Coverage Determination Request Form (PDF) to ask Priority Health to:

  • Cover a drug even if it is not on our formulary. If approved, this drug will be covered at a pre-determined cost-sharing level, and you would not be able to ask us to provide the drug at a lower cost-sharing level.
  • Ask us to cover a formulary drug at a lower cost-sharing level if this drug is not on the specialty tier. If approved this would lower the amount you must pay for your drug.
  • Ask us to waive coverage restrictions or limits on your drug. For example, for certain drugs, Priority Health Medicare limits the amount of the drug that we will cover. If your drug has a quantity limit, you can ask us to waive the limit and cover a greater amount.
  • Ask to be reimbursed for a covered prescription drug you paid for out of your pocket.

Supporting statements from your doctor

If you are asking for a formulary, utilization management (prior authorization, step therapy, or quantity limit) or drug tier exception, you must have your doctor submit a supporting statement (see page 3 of the form) explaining the medical reasons why you should receive an exception. Your doctor may submit the supporting statement over the phone or in writing.

When you'll hear from us

Unless there are medical reasons for us to respond more quickly, we'll generally make a decision within 72 hours of your request for a prescription drug coverage decision.

Expedited decisions

If your request to expedite is granted, after we get a supporting statement from your doctor or other prescriber we must give you a decision within 24 hours for prescription drug coverage decisions.

If our coverage decision is in your favor

We must authorize the drug we agreed to provide. For prescription drug exceptions our approval is usually good for the rest of the calendar year.

Filing an appeal if you are not happy with our decision

If you aren't satisfied with the coverage decision we make, you can ask us to reconsider. This is called "filing an appeal." Learn how.