Priority Health Provider Portal: Getting started

Go to providerprd.priorityhealth.com to request an account. 

If you're the first from your practice, hospital or provider group to request an account:

Select Request a New Site. Each organization with a distinct Type 2 NPI needs a site created by a Site Administrator before other users can request affiliated accounts.

If a site has already been created for your organization:

Select Request Account at Existing Site.

Once you've submitted an account request, you'll receive an email from no-reply@email.priorityhealth.com prompting you to complete identity verification with our trusted identity verification partner, Persona. You'll need a device with a camera and a government-issued ID. You'll be asked to take a photo of your ID and your face. No Social Security number required. 

Visit help.withpersona.com/for-end-users for help with the identity verification process. If you fail identity verification, call the Priority Health tech support team for assistance at 800.942.4765, option 5, then option 1 (Mon.-Thurs. 8-6; Fri. 9-5).

You must pass identity verification to get a Provider Portal account.

Once you've successfully completed identity verification, you'll receive an email from no-reply@email.priorityhealth.com with a reference number. Save this reference number, as you'll need it to gain access to your account once your request has been approved by Priority Health.

Once you've completed identity verification, you will need to wait anywhere from a few days to a few weeks for Priority Health to approve your request. Note: If you're requesting an account affiliated to an existing site, you'll also need your access approved by one of the site's Site Administrators.

Once you're approved, you'll receive an email from no-reply@email.priorityhealth.com with your User ID and a link to set your password and complete account setup. Once you've done so, you'll be able to log in at providerprd.priorityhealth.com.

Site Administrators: 

Portal users within your organization will only be able to request an account affiliated to your site once your site is created, and the only way they'll know this is if you tell them. So be sure to communicate throughout your organization to let them know once the site request has been approved by Priority Health.

All other users: 

Your account request needs to be approved by one of your organization's Site Administrators. Once you've requested an account and successfully completed identity verification, reach out to your organization's Site Administrators to let them know you'll need your access approved by them. Don't know who your Site Administrators are? Call our tech support team at 800.942.4765, option 5, then option 1.

Note that your portal functionality will be limited until September 1. All users will have access to their Settings, and Site Administrators will have access to Site Admin functions.

To request additional site affiliations: 

Go to Settings > Site Access and enter the Type 2 NPI for any other site you need access to. Note: The site must be already created for you to request access to them.

To approve user affiliation requests: 

You must be a Site Administrator. Go to Admin > Account Requests to see all pending affiliation requests. Highlight the user you want to approve or deny and click Review Request, then select either Approve or Deny.

You won't be able to start using the portal's full functionality until September 1, but you can prepare by signing up for our training. Check out our options: 

Missed the training? No problem. Click on the first link for each training after the date has passed to access a recording.