Priority Health Provider Portal: Getting started

Site Administrators: Go here to create a site. Select Request a New Site to get started.

Each practice, hospital or provider group with a distinct Type 2 NPI needs a site created by a Site Administrator* before other users can request affiliated accounts. Check out our training resources for more on completing this process:

• Site creation training webinar recording
• Site creation training slide deck
• A quick walkthrough video (prism login required)
• Site creation FAQs

*Site Administrators should be prism Security Administrators (pSAs) or non-TPA users in an appropriate position to control access to their site’s provider and patient data. 

Once a Site Administrator has completed Step 1a and there is an approved site created for your Type 2 NPI, go here to request a new account. Select Request Account at an Existing Site to get started.

If there hasn’t been a site created yet for your organization by a Site Administrator, your account request will be denied. To avoid the delays and confusion this would cause, verify a site has been created one of the two following ways:

1. Contact your Site Administrator(s). If you’re currently on prism, log in to your prism account and hover your cursor over your name in the upper-right corner and go to Profile > Affiliations. Click Show pSA Details on the line for the group you’re attempting to affiliate to in the new portal. A box will pop up with the name of all your group’s prism Security Administrators (pSAs), along with their email addresses. The pSAs listed here are your Site Administrators for the new Provider Portal. Make sure you ask them if the site has been approved and created—not just requested. Account requests affiliated to pending sites will be denied.
2. Check this spreadsheet for the NPIs and names of all created sites. Note that the spreadsheet is updated biweekly, so there may be a delay in its accuracy.

If a site hasn’t been requested for your Type 2 NPI, contact your Site Administrators and ask them to begin the site creation process right away to avoid delays in access.

Need help?

We have several resources available to help you through the account registration process:

• A recording of our account registration training webinar
• Account registration training slide deck (PDF)
• A quick walkthrough video (prism login required)

If the questions or resources above don’t answer your question, or if you run into any technical issues while registering for your account, call our tech support team at 800.942.4765, option 5, then option 1 (Mon.-Thurs. 8-6; Fri. 9-5).

Once you've submitted an account request, you'll receive an email from no-reply@email.priorityhealth.com prompting you to complete identity verification with our trusted identity verification partner, Persona. You'll need a device with a user-facing camera and a government-issued ID. You'll be asked to take a photo of your ID and your face. No Social Security number required. 

For more information on the identity verification process, check out our Persona FAQs.

Visit help.withpersona.com/for-end-users for help with the identity verification process. If you fail identity verification, call the Priority Health tech support team for assistance at 800.942.4765, option 5, then option 1 (Mon.-Thurs. 8-6; Fri. 9-5).

You must pass identity verification to get a Provider Portal account.

Once you've successfully completed identity verification, you'll receive an email from no-reply@email.priorityhealth.com with a reference number. Save this reference number, as you'll need it to gain access to your account once your request has been approved by Priority Health.

Once you've completed identity verification, you will need to wait anywhere from a few days to a few weeks for Priority Health to approve your request. Note: If you're requesting an account affiliated to an existing Provider Portal site, you'll also need your access approved by one of the site's Site Administrators.

Once you're approved, you'll receive an email from no-reply@email.priorityhealth.com with your User ID and a link to set your password and complete account setup. Once you've done so, you'll be able to log in.

Site Administrators: 

Portal users within your organization will only be able to request an account affiliated to your site once your site is created, and the only way they'll know this is if you tell them. So be sure to communicate throughout your organization to let them know once the site request has been approved by Priority Health.

All other users: 

Your account request needs to be approved by one of your organization's Site Administrators. Once you've requested an account and successfully completed identity verification, reach out to your organization's Site Administrators to let them know you'll need your access approved by them. 

Note that your portal functionality will be limited until September 1. All users will have access to their Settings, and Site Administrators will have access to Site Admin functions.

To request additional site affiliations: 

Go to Settings > Site Access > Request Site Access and enter the Type 2 NPI for any other site you need access to. Note: The site must be already created for you to request access to them.

To approve user affiliation requests (Site Administrators only): 

Go to Admin > Account Requests to see all pending affiliation requests. Highlight the user you want to approve or deny and click Review Request, then select either Approve or Deny.

To create additional sites (Site Administrators only):

Go to Admin > Account Requests > Request New Account > Provider Site, then enter the requested information and proceed through the prompts. You will not be required to complete identity verification again.

To request accounts for your site on behalf of other users (Site Administrators only):

Go to Admin > Account Requests > Request New Account. Then, under Add a user to an existing site, select the type of user you want to add. You can enter their information, but they will still be required to go through identity verification themselves.

You won't be able to start using the portal's full functionality until September 1, but you can prepare by signing up for our training. Check out our options: 

Missed the training? No problem. Click on the first link for each training after the date has passed to access a recording.