Compliance policy

Compliance program and Code of Excellence

Our reputation for excellence and integrity is built on the hard work and responsible conduct of thousands who've worked with and for us for many years. Our Compliance Program and Code of Excellence shape this culture of compliance. They apply to you as an important business partner.

We require all parties that work with us to comply with all laws and regulations. We've communicated this expectation to providers, vendors and contractors per their individual contracts.

Priority Health Compliance Program

Spectrum Health Code of Excellence

Our code of excellence provides information about our commitment to ethics and integrity

The Spectrum Health code of excellence applies to all entities, including Priority Health.

How to report compliance concerns

You can report potential compliance concerns to us anonymously here:

Priority Health Integrity Helpline


Compliance Program MS 3230
1231 East Beltline NE
Grand Rapids, MI 49525

Compliance training

We recognize our providers have already made an investment in general compliance and fraud waste and abuse training for the teams that meet regulatory requirements, and these will be considered sufficient. However, as a resource, below are links to the Medicare General Compliance and FWA training.

Download and review the Medicare Parts C & D General Compliance training and then go to Medicare Parts C & D Fraud, Waste and Abuse training.

Fraud, waste and abuse (FWA)

We're committed to the detection, prevention, investigation and correction of potential health care fraud, waste and abuse. The mission of our program is to ensure that we're proactively protecting our members, providers, government programs, business partners and stakeholders as well as protecting the compliance and financial interests.

Laws related to fraud, waste and abuse

We require all parties that work with us to comply with all laws and regulations. This policy ensures that providers, contractors and vendors are aware of applicable federal and state laws designed to prevent and detect fraud, waste and abuse. In addition, this policy provides information about whistleblower protections. For more information on FWA laws, how to report your concerns and other requirements, please review the information below:

Priority Health Policy: Federal and state laws related to FWA

Federal and State False Claims Acts

As required by the federal and state False Claims Acts, all providers, contractors and vendors are prohibited from knowingly presenting (or causing to be presented) to the federal or state government a false or fraudulent claim for payment or approval. The acts define "knowingly" to mean a person that has actual knowledge of the false claim, acts in deliberate ignorance of the truth or falsity of the information, or acts in reckless disregard of the truth or falsity of the information. All individuals are prohibited from knowingly making or using (or causing to be made or used) a false record or statement to get a false or fraudulent claim paid or approved by the federal or state government or its agents. The False Claims Acts are enforced against any individual/entity that knowingly submits (or causes another individual/entity to submit) a false claim for payment to the federal or state government. Violation of the Federal False Claims Acts can result in civil penalties from $5,000* to $10,000* per claim. In addition, an individual or entity may be excluded from participating in federal health care programs. Priority Health monitors the compliance of our contractors and subcontractors to the False Claims Acts.

The federal and state False Claims Acts permit individuals with knowledge of fraud against the federal or state government to file a lawsuit on behalf of the government against the individual/entity that committed the fraud. If the lawsuit is successful, the individual is entitled to a portion of the government's recovery. The False Claims Acts provide a "whistleblower" protection.


The federal and state False Claims Acts include specific provisions to protect whistleblowers from retaliation by their employers. Any private party who initiates or assists with a False Claims Act case against his/her employer is protected from discharge, demotion, suspension, threats, harassment and discrimination in the terms and condition of his or her employment if the employer's actions are taken in response to the employees efforts on the case. A private party who does suffer retaliation for his or her assistance with a case against his/her employer is entitled to reinstatement, two times the amount of back pay, interest and compensation for special damages including attorney's fees.

Anti-Kickback Statute

As required by the Anti-Kickback Statute, individuals are prohibited from knowingly or willfully offering, paying, soliciting or receiving remuneration (the transfer of anything of value, directly or indirectly, overtly or covertly, in cash or in kind) in order to induce and reward business payable (or reimbursable) under the Medicare or other federal health care programs. A criminal sanction may place those in violation of the law in jail for up to 5 years, assess a $25,000* fine and impose mandatory exclusion from the participation in any government funded health care programs. On the civil side, the monetary penalty of $50,000* per violation and treble damages that equal three times the dollar amount the government is defrauded may apply.

There are three objectives behind the federal anti-kickback law.

  • To prevent over-utilization of health care programs
  • To limit patient steering
  • To promote market competition

The Program Fraud Civil Remedies Act

The Program Fraud Civil Remedies Act of 1986 provides for administrative remedies against any person who makes, or causes to be made, a false claim or written statement to certain federal agencies, including the Department of Health and Human Services. The Program Fraud Civil Remedies Act addresses lower dollar fraud and generally applies to claims of $150,000 or less.

Stark Law

The Stark law pertains to physician referrals under both Medicare and Medicaid and states that a physician cannot refer patients to an entity for the purpose of furnishing certain designated health services if the physician or an immediate family member has a financial relationship with that entity. The entity cannot bill for improperly referred services unless an exception or safe harbor applies. It is essential to realize that the Stark law has no state-of-mind requirement. The intention and motives of the parties involved are irrelevant. If statutory requirements are met, there is a violation, unless an exception or safe harbor applies.

The Stark law is targeted against over-utilization and improper patient steering, and is intended to increase market competition. Sanctions and fines are civil and criminal penalties do not apply. Under the civil penalty, the entity that did the billing must refund the payments for improperly referred services. There is also a civil monetary penalty of up to $15,000* for any person who presents or causes a claim for improperly referred designated health services as long as they know that the claim is improper.


Under the Exclusion Statute, the Office of Inspector General (OIG) must exclude from participation in all federal health care programs providers and suppliers convicted of:

  • Medicare fraud
  • Patient abuse or neglect
  • Felony convictions related to fraud, theft, embezzlement, breach of fiduciary responsibility, or other financial misconduct in connection with the delivery of a health care item or service; or
  • Felony convictions for unlawful manufacture, distribution, prescription or dispensing of controlled substances.

The OIG also has the discretion to impose exclusions on a number of other grounds.

Excluded providers cannot participate in federal health care programs for a designated period. An excluded provider may not bill federal health care programs (including but not limited to Medicare, Medicaid, and State Children’s Health Insurance Programs (SCHIP) for services he or she order or performs. At the end of an exclusion period, an excluded provider must affirmatively seek reinstatement. The OIG maintains a list of excluded parties called the List of Excluded Individuals/Entities (LEIE) on the OIG website.

* Amounts adjusted annually for inflation as provided under the 2015 Inflation Adjustment Act

How to Report FWA concerns

You may report any potential case of fraud, waste or abuse related to Priority Health programs directly to Priority Health or to the government. See details below.

Reporting directly to Priority Health

Report any potential case of fraud, waste or abuse related to Priority Health programs, including Priority Medicare and Priority Medicaid, to:

Submit the Fraud, Waste and Abuse Report forms by mail, fax or email

  • Mail forms to:
    Priority Health Fraud, Waste and Abuse Program
    Special Investigations Unit (SIU) – Mail Stop 3175
    1231 East Beltline NE
    Grand Rapids, MI 49525-4501
  • Fax to Priority Health Special Investigation Unit at 616-942-7916
  • Submit the fraud, waste and abuse form online

Online form Printable form

You do not have to give your name. You may remain anonymous.

Reporting Medicaid Fraud

You may also report suspected cases of fraud related to Priority Health Medicaid directly to the MDHHS OIG through any of these contact methods:

  • Call the MDHHS OIG toll-free at 855.MI-Fraud (855.643.7283) (toll-free). Office hours are Monday through Friday, 8:00 a.m to 5:00 p.m. Voicemail is available for after hours.
  • Use the online complaint form online at
  • Write to:
    Office of the Inspector General
    P.O. Box 30062
    Lansing, MI 48909

You do not have to give your name. You may remain anonymous.

Reporting Medicare fraud to Office of Inspector General

Report suspected cases of Medicare fraud to the Office of Inspector General at:

  • Call 800.447.8477 (toll-free)
  • Write to:
    Office of the Inspector General
    Department of Health and Human Services
    P.O. Box 23489
    Washington, DC 20026
You do not have to give your name. You may remain anonymous.

Exclusion screenings and notification requirements

Federal health care programs, including Medicare and Medicaid, are generally prohibited from paying for any items or services furnished, ordered or prescribed by excluded individuals or entities. Priority Health has adopted these guidelines across all lines of business.

In accordance with OIG requirements, you should conduct monthly screening of your employees against their List of Excluded Individuals and Entities (LEIE), the System of Award Management at, and all other federal and state exclusion lists. In addition to the monthly screening of employees, don’t forget to screen owners/managing partners if they have direct or indirect ownership of 5% or more or are a managing an employee (a general manager, business manager, administrator or director) who exercises operational or managerial control or who directly or indirectly conducts day to day operational or managerial control or conducts day-to-day operations.

When to notify Priority Health

In addition to screening for excluded individuals and entities, as a participating provider you agree to provide us timely notice if your office receives the following notifications:

  • Any malpractice suit, arbitration or settlement arising out of your professional services, causes of action, indictment or criminal conviction;
  • Any notices of exclusion (pending or final) from Medicare or any state or federal health care programs;
  • Any changes in licensure;
  • Any changes in the status of provider's privileges at any hospital.

We know you share our commitment to combating fraud and abuse and we look forward to our continued collaboration as we strengthen our efforts to identify excluded parties. If you have questions about our Fraud, Waste and Abuse (FWA) program, email us at or call us at 616.464.8152.