What is virtual care?

Scheduling a virtual care appointment is simple and can be done online. You can book your appointment through your health plan's member portal or directly with your healthcare provider's office.

To participate in a virtual care appointment, you'll likely need a device that supports video calls, such as a smartphone, tablet, or computer, along with a stable internet connection. It's also beneficial to choose a quiet, private location for your appointment to ensure a comfortable and confidential discussion with your healthcare provider.

Virtual care visits are usually conducted via video call. At the scheduled time, you'll receive a link or instructions to join the call. During the visit, your healthcare provider will talk with you about your symptoms, medical history and any concerns you may have. They can diagnose your condition, suggest a treatment plan and prescribe medications if necessary.

Many health plans cover virtual care services. Check your specific plan details to understand coverage and any associated costs.

Yes, providers can prescribe medications during virtual care appointments if necessary.

Virtual care is suitable for a wide range of non-emergency conditions, including allergies, colds, flu, behavioral health issues, chronic condition management and preventive care.

Yes, virtual care visits are conducted through secure and private connections to ensure confidentiality.

Depending on your condition, your provider might advise you to come in for an in-person checkup or, in urgent situations, visit the emergency room. Follow-up information, including any prescriptions or recommendations, will be available in your patient portal, on your device or sent via email.

In some cases, you might use devices at home to monitor your vital signs, such as breathing, heart rate and blood pressure. The medical staff can review these results remotely and reach out if there are any concerns or changes.