The new Provider Portal for Priority Health is going live on September 1, and registration is now open for all users. If you haven’t requested an account yet, please go to our onboarding page to get started.
Our current portal, prism, will be retired the day the new Provider Portal goes live. Beginning September 1, you will not be able to log in to prism or see anything on your prism account.
To retain visibility into all pending activity, we recommend holding all non-urgent requests beginning in mid-August until the new portal goes live on September 1.
We’ll keep working on open requests during the transition to the new Provider Portal.
Any open/pending items, including inquiries, claims, authorization requests, disputes/appeals and enrollment/credentialing requests won’t be visible in your Provider Portal account until they’re resolved. But we’re still committed to completing these requests according to previously stated turnaround times. Please do not call or email about these open items unless they’ve remained unresolved beyond the promised times.
Submitting non-urgent requests after September 1 will allow you to track them.
So you don’t lose visibility into pending activity, we recommend holding off on submitting anything non-urgent/post-service from mid-August until September 1. That way, you’ll be able to complete the process on the new portal end-to-end and track the status at each step along the way.
Learn how to find data from prior to September 1 in your new portal.
Closed/resolved items, including inquiries, claims, authorizations and disputes/appeals will be visible in your new Provider Portal account. Sign up for our Provider Portal training webinars to learn more about how to find the data relevant to your role.
To see remittance advices from dates of service before September 1, you’ll need to select Remittance Review as one of your Staff Roles. You can do this when requesting an account or, once you have portal access, go to Menu > Settings > Roles and Specialties and enter Remittance Review into the box under Staff Roles. Once you’ve added this role to your account, past remittance advices will be available in your CRMs beginning September 1.
The Secure Mailbox will be retired along with prism.
Secure messaging will move to the new Provider Portal for all users with access. Before September 1, review your Secure Mailbox account and download any important data, including messages you want to save.