The launch of our new Provider Portal has been delayed to January 1, 2027. We’re making this change to give providers more time and support for a smooth transition.
What’s changing?
We’re delaying our new Provider Portal powered by Epic and new payment options from Optum Financial (Optum) and ECHO Health Inc. (ECHO) until January 1, 2027.
What do I need to do?
There’s no change to how you work with us until January 1, 2027. Continue to use our provider portal, prism, for all the same things you do today. If you’ve already created an account in our new Provider Portal powered by Epic, great! Keep that login information handy for January 1. You and your teams can continue to prepare for the new portal by
requesting accounts.
Training will be rescheduled
We’ll cancel the remaining trainings scheduled for August and schedule new training dates in December. We will have plenty of training options — both live and on-demand recordings — for you to train or get a refresher on our new portal.
Look for more information coming soon
We appreciate the work you have already done to prepare for this change. Look for more information and updates coming soon.