Welcome to your Priority Health plan
See all your plan has to offer and learn how to take full advantage of your benefits.
Page last updated on: 3/31/25
Accessing your network – Residing Outside of Michigan
Priority Health partners with Cigna to ensure you have access to in-network providers near where you live. You can see any provider in the Cigna Open Access Plus2 network, as well as any provider in the Priority Health network, when in the state of Michigan.
The Cigna logo on your member ID card indicates your primary network, known as Cigna Open Access Plus (OAP). You’ll also receive a separate provider support card in the mail. Share both these cards with your provider’s office, as they have important coverage information and reinforce your network access.
Out-of-state members enrolled in a PPO or POS plan can access the provider support card digitally in their member account. HMO members should use the paper copy.
Ready when you need it
Sign up or log in now so your member account is ready when you need it.
Your member account gives you access to your most important plan information. You can:
- Access many of your plan benefits
- Find and choose a primary care physician (PCP) or specialist
- See your deductibles, copays, recent claim activity, and spending to date
- Find costs for procedures and prescriptions1
- Reference important plan documents
Download the Priority Health app
Check your costs and coverage
Your specific cost and coverage information can be found by logging in to your Priority Health member account and reviewing your plan documents. You should review this information to understand the medical services included in your health plan, and how we share the cost of your care.
The Coverage Check tool in your member account makes it easy to search for prescriptions, procedures, and providers covered by your plan. It also shows you a cost estimate so you can compare prices.
Change your primary care provider (PCP)
You can view your current PCP by logging in to your member account. If you’d like to choose a different PCP, the Find a Doctor tool allows you to search for doctors based on name, specialty, location or tier level to select a PCP who is right for you.
Manage your prescriptions1
Understand the cost of your prescriptions, review the Approved Drug List (ADL), enroll in mail-order drugs, and more.
Get rewarded for being a smart shopper
Use Cost Estimator to see the cost of any covered procedure or service. Plus, you may qualify for a Visa gift card of $50 – $200 when you search and receive care from a fair-priced provider with the PriorityRewards program.2
Get care anytime, anywhere with virtual care
Virtual urgent care is an affordable, convenient option for nonemergency care, including allergies, rashes, sore throat, or behavioral health services available 24/7. It typically costs less than an emergency room visit and is convenient and easy to use.
Log in to your member account to access a virtual care provider over the phone, through video chat, or by submitting an online questionnaire through Corewell Health Virtual Urgent Care if you’re in Michigan or MDLIVE if you’re outside of Michigan.
The basics
Health insurance sometimes feels like it has its own language. Here are some of the most common terms you might see on your member ID card, explanation of benefits (EOB), and other plan documents.
What's a premium
What's a premium
The amount you pay for your health insurance.
What's a deductible?
What's a deductible?
The amount you pay each year before the health plan starts to pay for certain services. See your plan documents for details.
What's a copayment?
What's a copayment?
Also known as copay. The portion you pay at the time you receive a health care service. You may also have a copay when you get a prescription filled.
What's coinsurance?
What's coinsurance?
Depending on your plan, you may also pay coinsurance, or a percentage of the cost of medical services, even after your deductible is paid. For example, if your plan's fee for an office visit is $100 and your coinsurance payment is 20%, your payment would be $20. Priority Health would pay the other 80%.
What's an out-of-pocket maximum?
What's an out-of-pocket maximum?
The most a plan member will pay for covered services each year, including the deductible and coinsurance.
Active&Fit Direct™
For one low enrollment fee and a low monthly charge, this program gives you access to thousands of fitness centers and on-demand workout videos.3
BenefitHub
Save on the brands you love with BenefitHub, our online marketplace featuring discounts, rewards and other perks on thousands of brands. From apparel to restaurants and entertainment, it’s easy to save with BenefitHub.
Teladoc Health Mental Health
Teladoc Health Mental Health is a free online resource that supports topics including anxiety, stress, sleep, and more.4 With your plan, you have access to read articles, watch videos, and get one-on-one personal support to improve your mental well-being. Use your member ID number to sign up for Teladoc Health.
TruHearing®
Your plan includes discounts on the industry’s top hearing aid technology, along with personalized guidance and assistance from a TruHearing consultant for you and your extended family.5
Wellbeing Hub
The Wellbeing Hub offers customizable health and wellness education and challenges. It’s included in your plan and is a great way to improve everything from what you eat to how you sleep. You can find the Wellbeing Hub in your member account.
Still have questions?
Our award-winning6 customer service team is happy to help. Call Customer Service using the phone number listed on the back of your member ID card.
Customer Service hours:
Monday – Thursday, 7:30 a.m. – 7 p.m. Eastern time
Friday, 9 a.m. – 5 p.m. Eastern time
Sat. 8:30 a.m. – noon Eastern time
1Check your plan documents to confirm you have pharmacy benefits included in your Priority Health plan.
2PriorityRewards is available as a no-cost benefit for most Priority Health members. Members enrolled in a MyPriority Narrow Network plan and some Employer Group members may not be eligible to receive rewards. Call Customer Service at the number on the back of your ID card if you have any questions.
3Participants must be 18 years of age and have a valid email address. Participants may pay by credit card and are charged in advance on a monthly basis using a recurring payment subscription. This is a per-member fee. Participants commit to three months of membership. If a participant chooses to cancel, they must provide a 30-day notice of cancellation. All payments are subject to tax, if applicable, based on the participant’s location. Members are encouraged to enroll and pay their fees at the beginning of the month, as fees are charged on a per-calendar-month basis.
4Teladoc Health Mental Health is available to Priority Health members ages 13 and up.
5Some employers may offer hearing aid coverage through the Priority Health medical plan. To confirm whether you have hearing aid coverage, consult your plan documents or contact your HR department/benefits administrator. Note: you cannot bundle the TruHearing discounts with existing hearing aid coverage offered by your medical plan.
6Priority Health was named among “America's Best Customer Service” by Newsweek for 2024.