Transportation services, Medicaid

Applies to:

Priority Health Choice plans: Medicaid, Healthy Michigan Plan

Definition

Priority Health contracts with SafeRide for Medicaid transportation services to meet the transportation needs of members enrolled in the Maternal Infant Health Program (MIHP).

Transportation services coverage

When Medicaid and Healthy Michigan Plan members enroll in Priority Health Choice, they receive information on how to access transportation support. This information is shared with members through the Medicaid Member Handbook and COC and the Healthy Michigan Plan Member Handbook and COC, which are both mailed to the member and available to them here on priorityhealth.com.

Members also receive the Need a Ride or ¿Necesita transporte? informational flyers.

Member eligibility

For each transportation request, we confirm member eligibility and screening.

MIHP expanded transportation coverage

Members who contact SafeRide requesting transportation should share that they are enrolled in MIHP for expanded transportation support, such as rides to WIC, behavioral health and dental appointments.

MIHP-enrolled members may schedule trips 30 days in advance to better support those with frequent or recurring appointments, such as with high-risk pregnancy.

Learn more about the Maternal Infant Health Program.

Mileage reimbursement

Members should log into their member portal to submit a mileage reimbursement form.

You may also follow the instructions below to submit the form via email, mail or fax.

Forms are processed weekly and members are sent a check reimbursing at $.67 per mile.

  1. Complete a mileage reimbursement form in English or in Spanish. 
  2. Email completed forms to reimbursement@priorityhealth.com (by uploading or taking a picture of the form)
  3. Mail the completed form to:
    Priority Health Transportation Coordinator
    MS 1250
    1231 East Beltline Ave NE
    Grand Rapids, MI 49525
  4. Fax the completed form to: 616.464.8905

Bus tickets

If a member is able to take public transportation they can request bus tickets from SafeRide by calling them at 833.944.0535. For 4 or more appointments in a month, members will qualify for monthly bus passes, if offered in their area.
 

Other types of transportation

SafeRide utilizes a network of transportation vendors for all other trips, which includes cab and specialty companies in all 23 counties we serve and rideshare companies like Uber and Lyft.

Medicaid/MIHP transportation contacts at Priority Health

Tori Shoemaker, Manager Medicaid Operations: Email tori.shoemaker@priorityhealth.com

Kimberly Peterson, Medicaid Transportation Lead: Email kimberly.peterson@priorityhealth.com

For additional information on transportation services, visit this page.