Need a ride? We can help with transportation services or mileage reimbursement.
Call us at 888.975.8102 (TTY users call 711). We'll help you get a ride to your medical appointments or to pick up medicine and supplies covered by this plan. We can help if you do not have a way to get to and from:
- A doctor visit
- A pharmacy to get your covered medicine
- Other covered services, like physical therapy
Make your appointment first. Then call us to set up a ride. For care that is not an emergency, please ask for a ride at least three days before, but no sooner than two weeks before, your appointment date.
When you call us, we will ask:
- Do you have a car?
- If yes, can it be used?
- Can a relative, friend or neighbor take you?
- How have you gotten to your doctor appointments before?
- Can you get there the same way this time?
If there is public transportation near you, you may be asked to use it. You will also be asked if you have any special needs that would stop you from using public transportation or affect the kind of ride we arrange.
For members living in Wayne, Macomb or Oakland counties
We provide free rides, gas reimbursement and bus passes. You should ask for a ride at least three business days before your appointment. If you have special needs, like needing a lift or wheel chair van, let us know when you call to set up your ride.
Before you call, see if a family member, friend or neighbor can drive you to your appointment. You can call for gas reimbursement the same day of your appointment as long as you call before your appointment.
To request gas reimbursement:
1. Book your transportation by calling 855.922.0422.
2. Register as a driver using our driver registration form
3. After you've completed the trip, submit your gas reimbursement request
Learn more and get answers to frequently asked questions about Priority Health gas reimbursement.
If you can ride the bus, we will send you bus tickets or passes at no cost to you. You must call three days before your appointment so we have time to mail the bus passes to you.
To get a bus pass, call the reservation line at 855.922.0422.
If you need an ambulance to take you to the hospital due to an emergency, call 911.
For members living in all other counties
You may only use our transportation services to get to and from appointments or to pick up medicine and supplies covered by this plan.
Appointments for a ride can be scheduled up to two weeks in advance but must be made at least three business days before your scheduled appointment.
Call 888.975.8102 from 8:30 a.m. to 5 p.m. Monday through Thursday or 9 a.m. to 5 p.m. on Friday. Select option 2, enter your ID followed by #, then press 2 for transportation.
Learn more by downloading the transportation request instructions:
You must complete and submit a mileage reimbursement form within 90 days after your appointment. You can also log in to your member account to complete and submit a digital version of this form.
If you need a ride to services that are billed by a Community Mental Health Services Program (CMHSP), such as speech, language and occupational therapies for development disabilities, or behavioral and mental health help for depression or anxiety, the CMHSP may be able to help.
Where can I find more information?
Please reference the Member Handbook and Certificate of Coverage for more detailed information.
- Medicaid Certificate of Coverage and Member Handbook
- Healthy Michigan Plan Certificate of Coverage and Member Handbook
Have a question? We're here to help.
Contact Customer Service:
888.975.8102 (TTY 711)
Monday - Thursday 7:30 a.m. - 7 p.m.
Friday 9 a.m. - 5 p.m.
Saturday 8:30 a.m. - noon