Getting a ride

It can be hard to get to a doctor's visit, particularly when buses aren't an option, you don't have a car or can't find a driver. We can help.

Who can get a ride?

We offer transportation to Priority Health Choice®, Inc. Medicaid and Healthy Michigan Plan members. These services are offered through our partner, SafeRide.

Where can the driver take me?

The driver can take you to your:

  • Doctor's office
  • Pharmacy
  • Appointments for other covered services like physical therapy

When do I need to schedule my ride?

You can schedule a ride up to two weeks in advance of your appointment or pharmacy visit. Calls for a ride must be made at least three business days before your scheduled appointment. Call SafeRide at 833.944.0535. They’re available 24 hours a day, 7 days a week. 

What do I have to do after I call for a ride?

Make sure to be at the address you gave when making your appointment and be ready at least one hour before your specified pick-up time. Your driver may need to verify the address of where you want to go.

What if I have special equipment needs?

If you need special assistance, let us know when you schedule. We can arrange the proper transportation.

What if my appointment is cancelled?

If you need to cancel or reschedule your ride, please call SafeRide in advance at 833.944.0535. They’re available 24 hours a day, 7 days a week.  

Mileage reimbursement

What if I have a ride but need to be covered for the cost?

Log into your member portal to submit a mileage reimbursement form.  You can also follow the instructions below: 

Email, mail or fax

Email:

  1. Download a mileage reimbursement form.
    Mileage reimbursement form (English)
    Mileage reimbursement form (Spanish)
  2. Email the completed form to reimbursement@priorityhealth.com.

Mail

  1. Download and print a mileage reimbursement form.
    Mileage reimbursement form (English)
    Mileage reimbursement form (Spanish)
  2. Mail the completed form to:

    Priority Health Transportation Coordinator
    MS 1250
    1231 East Beltline Ave NE
    Grand Rapids, MI 49525

Fax

  1. Download and print a mileage reimbursement form.
    Mileage reimbursement form (English)
    Mileage reimbursement form (Spanish)
  2. Fax the completed form to: 616.464.8905.

Have questions?

Call us at 888.975.8102. We’re available Monday through Thursday from 8:30 a.m. to 5 p.m. and Friday from 9 a.m. to 5 p.m. Select option 1 and enter your member ID number. After you’ve followed the prompts, select option 2 for transportation.