Need a ride? We can help with transportation services or mileage reimbursement.
Call us at 888.975.8102 (TTY users call 711). We’ll help you get a ride to your medical appointments or to pick up medicine and supplies covered by this plan. We can help if you do not have a way to get to and from:
- A doctor visit
- A pharmacy to get your covered medicine
- Other covered services, like physical therapy
Make your appointment first. Then call us to set up a ride. For care that is not an emergency, please ask for a ride at least three days before, but no sooner than two weeks before, your appointment date.
When you call us, we will ask:
- Do you have a car?
- If yes, can it be used?
- Can a relative, friend or neighbor take you?
- How have you gotten to your doctor appointments before?
- Can you get there the same way this time?
If there is public transportation near you, you may be asked to use it. You will also be asked if you have any special needs that would stop you from using public transportation or affect the kind of ride we arrange.
You may only use our transportation to get to and from appointments or to pick up medicine and supplies covered by this plan. If you need a ride to services that are billed by a Community Mental Health Services Program, such as speech, language and occupational therapies for development disabilities, or behavioral and mental health help for depression or anxiety, the Community Mental Health Services Program may be able to help.
- Download the Transportation request form (English)
- Download the Transportation request form (Spanish)
Contact our Behavioral Health department at 800.673.8043 (TTY users call 711) if you need help reaching a Community Mental Health Services Program.
Have a question? We're here to help.
Contact Customer Service:
888.975.8102 (TTY 711)
Monday - Thursday 7:30 a.m. - 7 p.m.
Friday 9 a.m. - 5 p.m.
Saturday 8:30 a.m. - noon