Our new Provider Portal goes live and replaces prism on September 1. Make sure you’re prepared to use the new portal by joining us for one or more of our training webinars. We’ve organized trainings by role type, so click the links below to register for any events relevant to you:
- Monday, Aug. 17 at noon: Clinicians
- Tuesday, Aug. 18 at noon: Authorization coordinators
- Wednesday, Aug. 19 at noon: Provider support staff
- Thursday, Aug. 20 at noon: Billers
- Friday, Aug. 21 at noon: General users & Site Administrators
You’re welcome and encouraged to register for multiple events.
What will the trainings cover?
See below for an agenda for each webinar:
Clinicians training:
- Using Member Inquiry as a clinical tool
- Using the Authorization Requirements check for planning treatment
- Checking the status of authorization requests using the Authorization Worklist
- Supporting the authorization request process to help avoid delays and denials
Authorization coordinators:
- Using the Authorization Requirements check
- Submitting an authorization request
- Checking the status of authorization requests using the Authorization Worklist
- Appealing a denied authorization request
Provider support staff:
- Checking member eligibility
- Checking claims statuses
- Updating provider data and enrollments
Billers:
- Submitting a claim
- Checking claims statuses
- Disputing a denied claim
- Checking remittance advices and managing payments
General users & Site Administrators:
- Navigating the portal
- Sorting through CRMs and the In Basket
- Updating provider data and enrollments
- Configuring settings and requesting additional site affiliations
- For Site Administrators only: Managing affiliated accounts and affiliation requests
Can’t join us on the dates scheduled above?
We have additional training dates scheduled for the weeks of August 24 and August 31. Registration for these other dates will open soon.
Beginning August 24, an on-demand recording of each training will be available at the registration links above, or on our provider webinars page.
Have you created an account yet?
If you have, great. If not, go to our Getting Started page today to begin the process. The earlier you request an account, the less likely it is you’ll have a gap in access when prism shuts off.