The launch for our new Provider Portal is now Jan. 1, and account registration remains open. If you haven’t done so yet, visit our Getting Started page for detailed instructions on getting access.
Don’t wait. There is a gap between when you request an account and when you’re granted access. Any issues with the account request will add additional time on top of that delay.
Some inactive requests have been canceled
If you requested an account a while back but didn’t complete the request (i.e., didn’t complete email verification or identity verification), we may have canceled your request. Check your email for updates.
If your request was canceled, you may request a new account using the same process. For questions, call our tech support at 800.942.4765, option 5, then option 1 (Mon.-Thurs. 8-6; Fri. 9-5).
Required action for Site Administrators
If you’re a Site Administrator, log into your Provider Portal account on a regular basis (ideally daily, but at least weekly) to check for affiliation requests. You can find these by going to Admin > Account Requests. See our user guide for details.
Sign up for Provider Portal training
We completed our first week of Provider Portal trainings in August, but we have additional training webinars scheduled for December and January. Find recordings of past events and registration links for upcoming webinars here.