When our new Provider Portal launches on January 1, ACNs in our network will be able to contact their Priority Health Provider Network Management (PNM) representatives directly through the portal. We’ve created a guide for you to get started here.
Is this the new preferred method of contact for ACNs?
Yes. Once the portal goes live on Jan. 1, please contact us through the Provider Portal for all standard inquiries.
If you haven’t yet requested a Provider Portal account, please do so right away so you can be sure to have access beginning Jan. 1, as there is a potential waiting period between requesting an account and receiving access. Check out our Provider Portal onboarding page for a step-by-step guide to requesting an account.
Can non-ACN users use this method of contacting Priority Health?
No. Only ACN administrators should use the guide above to contact Priority Health. All other providers can continue to contact us as before, via:
- Our Provider Support number (800.942.4765, Mon.-Thurs. 7:30-5; Fri. 9-5)
- Through the new Provider Portal using Ask A Question beginning Jan. 1 (training and resources to come)
Our Get your questions answered document continues to be the go-to resource for providers and will be updated beginning Jan. 1 to reflect the transition from prism to the new Provider Portal.