As a reminder, on Sept. 1, 2026, you’ll start receiving claim and capitation payments, remittance details and 1099s from ECHO Health Inc., in partnership with Optum Financial. You can now start taking action to establish your payment preferences Optum / ECHO.
Note: Contact ECHO Card Services at 833.202.5918 if you’d like to confirm or change your payment setup or opt out of virtual credit card payments.
Know whether you need to take action
Providers getting EFT / ERA now don’t need to take action (mostly)
We securely shared your banking and clearinghouse information with Optum to get you set up to receive EFT / ERA without interruption. Unless you got a notice from Optum stating your data migration was unsuccessful, you’re all set. If your data migration was unsuccessful, you’ll need to enroll in EFT.
Providers getting paid by paper check now may want to take action this summer
You can get your payments from ECHO by paper check, but it’s not automatic. And there are more payment choices available, including EFT, virtual credit card (VCC), e-check and paper check. Review your payment options and start taking any necessary steps to set up your payment preferences.
If you don’t take any action, you’ll automatically receive payments by virtual credit card (VCC). You can opt out any time. Learn more.
Attend a provider training webinar
Registration is now open for our provider training webinar series, walking through the payment process changes that will go into effect on Sept. 1, 2026.
Join one of our upcoming webinars to learn about:
- What’s changing with this transition, and what’s not
- Details on the dual payment operations period, when you may receive payments from two systems simultaneously
- Available payment options, including EFT, virtual credit cards, e-check and paper check
- Who doesn’t need to take action this summer, and who may want to
- When you should take action to establish payment preferences
- Provider notification letters that went out earlier this month
- Who to contact with questions
How to register
You can join us by registering online for any of the following dates. Each session will cover the same information. Click your preferred session time to register today:
- July 14 at 12 p.m. ET (on demand recording available now)
- July 28 at 12 p.m. ET
- Aug. 11 at 12 p.m. ET
- Aug. 25 at 12 p.m. ET
Can’t join us?
All webinars are recorded and posted to our provider webinars webpage within a week of the event, so you can watch at your convenience. As a registrant, you’ll also get a link to watch the recording on demand sent right to your email inbox.