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Your payments will be delivered by ECHO starting Jan. 1

Published on Oct 26, 2026

As a reminder, on Jan. 1, 2027, you’ll start receiving claim and capitation payments, remittance details and 1099s from ECHO Health Inc., in partnership with Optum Financial. If you haven’t already, take action soon to establish your payment preferences Optum / ECHO.

Note: Contact ECHO Card Services at 833.202.5918 if you’d like to confirm or change your payment setup or opt out of virtual credit card payments.

Check out our website

With this transition, you have more payment options available, each with their own steps to set up. There will be a dual operations period, when you’ll get payments from both Priority Health’s legacy system and ECHO. And you likely have questions about how this all impacts you.

We put together a dedicated webpage in our Provider Manual with details on:

  • What’s changing with this transition, and what’s not
  • Your payment options, with instructions to set up your preferences
  • FAQs to address common questions on everything from dual payment operations and your payment options to ERAs and portal access
  • Contact information in case you need additional support

Know whether you need to take action

SituationImpact
Providers getting EFT / ERA from Priority Health (including those that enroll with us by Nov. 30) 

We’re working with ECHO to get you enrolled automatically with their no-fee EFT option and establish your ERA / 835 connection for uninterrupted delivery starting Jan. 1, 2027.  

When you get enrolled with them depends on when you enroll in EFT / ERA with us: 

  • Enrolled by early May: Data migration to ECHO is complete. You should have received a letter confirming your set up was successful or letting you know they need more information to get you enrolled.
  • Enrolled by Sept. 30: Data migration to take place by late October. Look for a letter from ECHO by early November.
  • Enrolled by Nov. 30*: Data migration to take place in December. Look for a letter from ECHO by the end of the year.

To confirm your EFT / ERA enrollment, call ECHO Card Services at 833.202.5918. 

*Note: Nov. 30 is the last date to enroll in EFT / ERA with us directly. Starting Dec. 1, you must enroll through ECHO. 

Providers getting paper checks from Priority Health

Paper check payments are available through ECHO. You must opt out of virtual credit card (VCC) payments to get them. 

If you’ve already opted out, you’re all set.  

If you haven’t opted out yet and want to: 

  • Call anytime: Call ECHO Card Services at 833.202.5918 for help opting out anytime.
  • Opt-out online before Jan. 1: You’ll need a TIN-specific code, assigned to you by ECHO. Providers enrolled with us by May 2026 should have received their code in the mail, while providers enrolled with us since May will receive their code in early November. Use it to opt out before Jan. 1 at echovcards.com/letter. (Call ECHO with questions.)
  • Opt-out online after Jan. 1: If you get a VCC payment after Jan. 1, you can use the payment information to opt out online and request a new payment method at echovcards.com.

Attend a provider training webinar 

Register today to join us for a provider training webinar on Dec. 8 at 12 p.m. ET to learn about:

  • What’s changing with this transition, and what’s not  
  • Details on the dual payment operations period, when you may receive payments from two systems simultaneously  
  • Available payment options, including EFT, virtual credit cards, e-check and paper check  
  • Who doesn’t need to take action this summer, and who may want to  
  • When you should take action to establish payment preferences  
  • Provider notification letters that went out earlier this month  
  • Who to contact with questions 

Can’t join us? 

All webinars are recorded and posted to our provider webinars webpage within a week of the event, so you can watch at your convenience. As a registrant, you’ll also get a link to watch the recording on demand sent right to your email inbox.