Cigna PPO* Network alliance
The Cigna PPO* network is our preferred network for out-of-state coverage for participating commercial plan members. These members have access to Cigna's quality health care network that features nearly one million health care providers nationwide when the travel outside the state of Michigan.
Instructions for providers outside of Michigan that do not participate with Priority Health
Members with Cigna PPO* network coverage will have the Cigna logo on the back of their member ID card. For eligibility and benefits information, providers should call the Priority Health Cigna line at 833.300.3628. Prior to treating a Priority Health member with an HMO plan for a non-emergent service, providers should call the Priority Health Cigna line at 833.300.3628.
Out-of-state HMO/EPO request form
Out-of-state providers must submit an HMO/EPO request form for medical review, to allow an HMO/EPO member to go out-of-network for non-emergent services. This form should only be used for out-of-state requests for HMO/EPO members who reside in Michigan and have Cigna on the back of their membership ID card.
Submit medical claims to:
P.O Box 188061
Chattanooga, TN 37422-8061
Non-contracted providers outside of Michigan should refer to the back of member's ID card for prior authorization instructions or call the Priority Health Cigna line at 833.300.3628. Authorization requests sent to Priority Health for members with Cigna PPO* Network coverage will not be processed.
*The Cigna PPO network refers to the health care providers (doctors, hospitals, specialists) contracted as part of the Cigna PPO Network for Shared Administration.