Member changes their PCP
When a member seeks care from you but isn't assigned to you as their PCP yet, encourage the member to submit a PCP change request. You may submit a PCP change form on the member's behalf once the member completes the form. This is especially common and important for Medicaid and Healthy Michigan Plan members.
Method | Process | Effective date of changes |
Online | The member logs in to their Priority Health online account and uses the "Find A Doctor" tool | The day the request is made |
Print/fax |
|
The day the form is signed |
Phone | The member calls Customer Service at the number on the back of their member ID card | The day the request is made |