We’re no longer applying technical denials to in-network provider claims.
A technical denial is an administrative claim denial issued when a provider doesn’t respond to requests for medical records. We began applying them to in-network provider claims in late Dec. 2024 and, due to low volume, determined in May 2025 that they were no longer needed.
If any of your providers received a technical denial, they may still submit the requested medical records to the vendor within 30 days of the denial for consideration.