Each year, the Michigan Department of Health and Human Services (MDHHS) contacts select Medicaid members to better understand the quality of care they receive from their providers and health plan. See below for the latest Child CAHPS and CSHCS CAHPS survey results.
CSHCS member experience measure | 2023 rate | 2024 rate | 2025 rate |
|---|---|---|---|
| Rating of Health Plan | 67.62% | 72.43% | 70.94% |
| Rating of All Health Care | 65.87% | 69.20% | 71.80% |
| Rating of Specialist Seen Most Often | 70.06% | 70.20% | 69.74% |
| Customer Service | 85.96% | 88.09% | 91.51% |
| How Well Doctors Communicate | 93.89% | 95.01% | 94.65% |
| Access to Specialized Services | 72.60% | 73.11% | 80.58% |
| Transportation | 70.54% | 70.18% | 81.09% |
| Access to Prescription Medicines | 91.71% | 87.05% | 91.30% |
| Treated Fairly: Race and Ethnicity | 97.47% | 97.38% | 98.10% |
| Treated Fairly: Health Insurance Type | 94.44% | 94.30% | 95.71% |
Administered by MDHHS, released Sept. 2026
Child Medicaid CAHPS measure | 2024 rate | 2025 rate | 2026 rate |
|---|---|---|---|
| Rating of Health Plan | 67.00% | 74.03% | 72.02% |
| Rating of All Health Care | 62.04% | 71.43% | 69.17% |
| Rating of Personal Doctor | 75.00% | 71.15% | 84.39% |
| Rating of Specialist Seen Most Often | 65.45% | 73.77% | 81.03% |
| Getting Needed Care | 80.78% | 84.83% | 88.28% |
| Getting Care Quickly | 87.43% | 91.05% | 91.94% |
| How Well Doctors Communicate | 94.11% | 94.82% | 97.83% |
| Customer Service | 92.65% | 83.67% | 89.36% |
| Transportation | N/A | 61.90% | N/A |
| Coordination of Care | 86.44% | 91.14% | 88.89% |
Administered by MDHHS, released Mar. 2026
Your interactions make a difference. Recent CAHPS results show strong performance in provider communication, with opportunities to further improve members’ overall care and specialist experiences. Clear communication, timely follow-up and coordinated care continue to help create a better experience at every visit.
What’s the goal of these surveys?
- Children’s Special Health Care Services (CSHCS) CAHPS: CSHCS CAHPS targets families of children with special health care needs to gain insight into how their providers coordinate complex care, support family engagement and meet specialized service needs.
- Child Consumer Assessment of Healthcare Providers & Systems (CAHPS): Child CAHPS gathers feedback from parents and caregivers of children enrolled in Medicaid health plans to evaluate patients’ access to care, communication from providers and overall satisfaction with the care they receive. These surveys are helpful tools for providers in identifying strengths and areas of opportunity in their care delivery. CAHPS results drive quality improvement initiatives and enhance patient care.
These surveys can help providers identify strengths and areas of opportunity in their care delivery. The results of the surveys drive quality improvement initiatives and reveal areas to improve patient care.