We’ve partnered with Annova Solutions to support medical record retrieval efforts for Priority Health-led and state-required audits.
Why it’s important
Timely and efficient record retrieval can improve quality performance and helps ensure we’re adhering to state and federal regulations.
How will Annova contact providers?
Annova will reach out to providers primarily through phone and fax. All outreach will be sent on Priority Health letterhead and/or will include a verifiable Priority Health phone number or email address. Get more information on how to spot phishing scams and fraudulent record requests.
Our vendor partnerships for record retrieval
We have active partnerships with the following vendors for medical record retrieval:
- Annova
- Datavant
- Datalink
- Veradigm
Note: The above vendors are limited to record retrieval conducted by our Risk Adjustment and HEDIS teams. Our Payment Integrity team contracts with the following vendors for provider outreach for post-pay audits: Machinify (fka, VARIS, LLC), EXLService and Performant Recovery, Inc..
Submitting documentation digitally
To maximize time and efficiency, we encourage you to prioritize digital submission methods when sending us medical records, if you’re able. These methods include:
- Remote EMR access
- A secure SharePoint folder (email ra@priorityhealth.com for setup information)
- Secure email
If you’re contacted for a records request, a full list of submission methods will be included in the communication you receive.