2024 Child CAHPS and CSHCS CAHPS results now available

Each year, the Michigan Department of Health and Human Services (MDHHS) contacts select Medicaid members to better understand the quality of care they receive from their providers and health plan.

The 2024 Child CAHPS and CSHCS CAHPS survey results are now available for providers

CSHCS measure	2024 rate
How Well Doctors Communicate	95.01%
Customer Service	88.09%
Rating of Specialist Seen Most Often	70.20%
Rating of All Health Care	69.20%
Rating of All Health Plan	72.43%
Access to Specialized Services	73.11%
Transportation	70.18%
Access to Prescription Medicines	87.05%
Not Felt Treated Unfairly: Race and Ethnicity	97.38%
Not Felt Treated Unfairly: Health Insurance	94.30%

Child CAHPS Medicaid measure	2024 rate
Rating of Health Plan	67.00%
Rating of All Health Care	62.04%
Rating of Personal Doctor	75.00%
Rating of Specialist Seen Most Often	65.45%+
Getting Needed Care	80.78%+
Getting Care Quickly	87.43%+
How Well Doctors Communicate	94.11%
Customer Service	92.65%+
Coordination of Care	86.44%+

What’s the goal of these surveys?

• Children’s Special Health Care Services (CSHCS) CAHPS: CSHCS CAHPS targets families of children with special health care needs to gain insight into how their providers coordinate complex care, support family engagement and meet specialized service needs.
• Child Consumer Assessment of Healthcare Providers & Systems (CAHPS): Child CAHPS gathers feedback from parents and caregivers of children enrolled in Medicaid health plans to evaluate patients’ access to care, communication from providers and overall satisfaction with the care they receive. These surveys are helpful tools for providers in identifying strengths and areas of opportunity in their care delivery. CAHPS results drive quality improvement initiatives and enhance patient care.

These surveys can help providers identify strengths and areas of opportunity in their care delivery. The results of the surveys drive quality improvement initiatives and enhance patient care.