Our provider call center wait times are not meeting your expectations or ours.
Being your partner means helping you work with us quickly and easily. We recognize the challenges our delays cause you and your patients. We’re working hard to respond faster.
Alternatives to calling
While we work on solutions, you may be able to get the answers you need by:
- Reviewing information in available prism (i.e., why a claim was denied, member eligibility)
- Submitting an inquiry in prism (i.e., claim not found, web services, support requests)
- Checking educational resources here in our Provider Manual
We appreciate your patience
We anticipate longer-than-normal wait times could continue through February. Check provider news regularly for updates on our improvement efforts. As always, thank you for your partnership