To best serve you and your patients, today and in the future, we’re making changes to our online platforms and some processes. These changes, which include a new provider portal, will take effect on August 1 of this year.
What are the changes coming August 1?
We’re partnering with Epic to create a new platform for Priority Health that will establish an integrated point of connection between you and Priority Health. This move is in line with our commitment to making health simple and exceptional for our members while helping you work with us more easily and efficiently. This includes replacing our current provider portal, prism, with a new provider portal that will simplify your experience and allow us to work together better.
What will the new provider portal be like?
Through your new provider portal, you’ll be able to submit claims directly, while also doing everything you’re able to do today in prism.
All providers who register for a portal account will have full access, regardless of whether they use Epic as their Electronic Medical Record (EMR).
While all providers are encouraged to register for an account, those without one will still be able to use the platform to view a claim’s status and check member eligibility.
Any other changes?
Our prior authorization tool, Guiding Care, will be replaced by Epic's authorization tool, accessed through the new provider portal. (EviCore and TurningPoint will be accessible in the portal.)
Other changes will be communicated as details are finalized.
What should you do before August 1?
We’ll be communicating frequently about these changes throughout 2026, so check your email inbox, prism notifications and our news page regularly. Make sure everyone in your organization is aware of these upcoming changes too.
Account signup will begin in June for Site Administrators (similar to prism Security Administrators) and in July for all users. Stay tuned for details.
What training and resources will be made available?
We’re preparing comprehensive training and support for you. This will include:
- Training webinars coming summer 2026, with training videos available on-demand
- Materials like user guides and FAQs that can be emailed or printed
- Virtual “office hours” post-go-live to answer any questions you may have