Beginning the week of July 7, we’re sending out our Provider Experience Survey to providers who work with us, and we’re encouraging everyone who receives a survey invite to participate. Please be on the lookout for an email, phone call and/or letter from Press Gainey on behalf of Priority Health.
What is the Provider Experience Survey?
The Provider Experience Survey is an extensive provider satisfaction survey that allows you to evaluate the experience of being in our network. It’s administered by a third party, Press Gainey, who works with other major health plans to administer the same survey.
What do you need to do?
Be on the lookout for an email the week of July 7 from PriorityHealthProviderSurvey@sphsurvey.com. The survey is a random sample, so you may or may not receive an invite. It will go to both providers and provider staff.
To ensure the survey invite doesn’t go to your spam folder, check with your administrators or IT team to get that email address on your organization’s approved sender list. You may also be invited to the survey via phone or mail, so be aware that these calls and/or letters are legitimate and sent by Press Gainey on behalf of Priority Health.
Is there a response deadline?
Yes, you’ll have until August 20 to complete the Provider Experience Survey, but we encourage you to complete it as soon as possible upon receiving the invitation.