We recently experienced an issue with some Medicaid claims containing drug-related lines being front-end rejected for “Missing/Invalid NDC” when they shouldn’t.
There’s nothing you need to do. Per our policy, we've started working to reprocess these claims one year from Oct.1, 2024.
We value your partnership and the care you provide our members, and we sincerely apologize for any inconvenience this has caused. Thank you for your patience and understanding.