We recently experienced a brief issue with some Medicaid claims being front-end rejected for “Missing/Invalid NDC” when they shouldn’t.
This issue impacts claims received between July 1-Aug. 26, 2025, that had invalid HCPCS + NDC combinations on the claim that were valid on the date of service.
There’s nothing you need to do. We started working to reprocess these claims on Aug. 29, 2025.We value your partnership and the care you provide our members, and we sincerely apologize for any inconvenience this has caused. Thank you for your patience and understanding.