We’re aware of issues preventing providers from seeing their authorization status in Auth Inquiry in prism. We’re working to correct this issue.
Until it’s fixed:
- If you need a status for a medical drug authorization, you can contact our Pharmacy Call Center at 800.446.6642.
- You can continue to check the status of authorizations submitted in GuidingCare, EviCore or TurningPoint directly through those tools.
We apologize for the inconvenience.