TurningPoint’s authorizations portal is intermittently offline for scheduled maintenance one evening per month, from 7 p.m. on a Saturday to 12 a.m. the following Sunday (Eastern Time).
2026 scheduled maintenance dates include:
- Jan. 10, 2026
- Feb. 7, 2026
- Mar. 7, 2026
- Apr. 11, 2026
- May 9, 2026
- June 6, 2026
- July 11, 2026
- Aug. 8, 2026
- Sept. 12, 2026
- Oct. 10, 2026
- Nov. 7. 2026
- Dec. 12, 2026
On these dates, the TurningPoint authorizations portal will be unavailable to submit authorization requests for 5–10-minute intervals between 7 p.m. to 12 a.m.
You may wait to submit your authorization requests until the portal is back online, or you may choose to submit via phone or fax.
- Phone: Call 313.221.5553 or 855.511.0840 (toll free)
- Fax: Submit TurningPoint’s authorization intake form to 313.261.7199 or 833.374.0036 (toll free)