Change an existing medical authorization

We've created a Changing an existing medical authorization guide to help walk you through the process of making changes to existing medical authorizations. Read our guide for more information about making changes to authorizations using Clear Coverage, eviCore and  fax requests. 

Date change

Faxes are not accepted. Log in and use your Secure Mailbox to compose a message.

  1. Choose "Medical Auth Update" for the "To" address.
  2. Include the member name and ID number as well as the authorization number.
  3. Include the original date and the new date.

Go to your Mailbox.

Doctor or facility change

Fax a new or updated prior authorization form. Mark the form "Change to existing authorization."

Procedure or diagnosis code changes

Fax a new or updated prior authorization form. Mark the form "Change to existing authorization."

Find authorization forms

Drug prior authorization forms

Medical/service/device authorization forms