Welcome to your Priority Health plan

See all your plan has to offer and learn how to take full advantage of your benefits.

Page last updated on: 10/03/25

Stay in network and save on costs

Your PriorityIntegraTM narrow network plan helps you save on premiums and out-of-pocket costs by accessing care through its unique network, which includes the Corewell Health network of providers and other select providers.

In addition, it offers concierge-level customer service that provides you quick access to help you navigate your plan benefits and find care. Because this is a narrow network plan, you’re required to receive care in this network of doctors and hospitals and their affiliated clinics, outpatient facilities, and labs. This means if you receive care (except in the case of emergencies) outside of the network, you’re responsible for the total cost of out-of-network care.

List of your in-network providers:

  • Corewell East, West and South (including Lakeland)
  • Answer Health
  • Health Pointe
  • Holland Hospital
  • We are for Children
  • Arvon CIN (formerly BACO)
  • Olympia Medical Services
  • United Physicians
  • United Outstanding Physicians
  • Medical Network One
  • Pine Rest Christian Mental Health Services
  • Forest View Hospital
  • Mary Free Bed Rehabilitation Hospital
  • Emergency services
  • In-network pharmacies

 Use the Find a Doctor tool in your member account to make sure your provider is in network.

Check now

Ready when you need it

Sign up or log in now so your member account is ready when you need it.

Your member account gives you access to your most important plan information. You can:

  • Access many of your plan benefits
  • Find and choose a primary care physician (PCP) or specialist
  • See your deductibles, copays, recent claim activity, and spending to date
  • Find costs for procedures and prescriptions1
  • Reference important plan documents
Sign up

Download the Priority Health app

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Check your costs and coverage

Your specific cost and coverage information can be found by logging in to your Priority Health member account and reviewing your plan documents. You should review this information to understand the medical services included in your health plan, and how we share the cost of your care.

The Coverage Check tool in your member account makes it easy to search for prescriptions, procedures, and providers covered by your plan.  It also shows you a cost estimate so you can compare prices.

Log in

Change your primary care provider (PCP)

You can view your current PCP by logging in to your member account. If you’d like to choose a different PCP, the Find a Doctor tool allows you to search for doctors based on name, specialty, location or tier level to select a PCP who is right for you.

Find a Doctor

Manage your prescriptions1

Understand the cost of your prescriptions, review the Approved Drug List (ADL), enroll in mail-order drugs, and more.

Rx 101

Check costs and coverage

Use Cost Estimator to see the cost of any covered procedure or service.

Log in

Use virtual care whenever, wherever you need it

Virtual care is an affordable, convenient option for nonemergency needs 24/7, including nights, weekends, and holidays. Your virtual care benefit connects you to a provider or therapist over the phone, through video chat, or by submitting an online questionnaire.

Log in

More convenient access to care with TytoCare

Members with dependents ages 2-18 are eligible to receive a TytoCare kit. TytoCare is a virtual care platform with a remote medical exam device staffed by Corewell Health providers who are available 24/7/365. It can be used for most conditions like allergies, asthma, colds, flu and ear infections.

Learn more
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The basics

Health insurance sometimes feels like it has its own language. Here are some of the most common terms you might see on your member ID card, explanation of benefits (EOB), and other plan documents.

Health terms glossary

The amount you pay for your health insurance.

The amount you pay each year before the health plan starts to pay for certain services. See your plan documents for details.

Also known as copay. The portion you pay at the time you receive a health care service. You may also have a copay when you get a prescription filled.

Depending on your plan, you may also pay coinsurance, or a percentage of the cost of medical services, even after your deductible is paid. For example, if your plan's fee for an office visit is $100 and your coinsurance payment is 20%, your payment would be $20. Priority Health would pay the other 80%.

The most a plan member will pay for covered services each year, including the deductible and coinsurance.

Take advantage of these additional benefits that support your physical and mental health:

Active&Fit Direct™

For one low enrollment fee and a low monthly charge, this program gives you access to thousands of fitness centers and on-demand workout videos.2

Learn more about Active&Fit

BenefitHub

Save on the brands you love with BenefitHub, our online marketplace featuring discounts, rewards and other perks on thousands of brands. From apparel to restaurants and entertainment, it’s easy to save with BenefitHub.

Learn more about BenefitHub
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Teladoc Health Mental Health

Teladoc Health Mental Health is a free online resource that supports topics including anxiety, stress, sleep, and more.3 With your plan, you have access to read articles, watch videos, and get one-on-one personal support to improve your mental well-being. Use your member ID number to sign up for Teladoc Health.

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TruHearing®

Your plan includes discounts on the industry’s top hearing aid technology, along with personalized guidance and assistance from a TruHearing consultant for you and your extended family.4

Learn more about TruHearing

Still have questions?

Our award-winning5 customer service team is happy to help. Call Customer Service using the phone number listed on the back of your member ID card.

Customer Service hours:

Monday – Thursday, 7:30 a.m. – 7 p.m. Eastern time

Friday, 9 a.m. – 5 p.m. Eastern time

Sat. 8:30 a.m. – noon Eastern time

 

2024 Diversity and 2025 Customer Service Newsweek awards

1Check your plan documents in your member account to confirm that you have pharmacy benefits included in your Priority Health plan.

2Participants must be 18 years of age and have a valid email address. Participants may pay by credit card and are charged in advance on a monthly basis using a recurring payment subscription. This is a per-member fee. Participants commit to three months of membership. If a participant chooses to cancel, they must provide a 30-day notice of cancellation. All payments are subject to tax, if applicable, based on the participant’s location. Members are encouraged to enroll and pay their fees at the beginning of the month, as fees are charged on a per-calendar-month basis.

3Teladoc Health Mental Health is available to Priority Health members ages 13 and up.

4Some employers may offer hearing aid coverage through the Priority Health medical plan. To confirm whether you have hearing aid coverage, consult your plan documents or contact your HR department/benefits administrator. Note: You cannot bundle the TruHearing discounts with existing hearing aid coverage offered by your medical plan.

5Priority Health is ranked # 1 in customer service among health plans in Newsweek’s America’s Best Customer Service list for 2025.