Your primary care provider (PCP) is usually your first point of contact for health questions or concerns. You can schedule a visit with your PCP, message them questions or choose a new one in your member account. Sometimes seeing your doctor isn’t an option, due to either scheduling or the urgency of your issue.
When you can’t see your doctor, VUE your care to determine if you need a virtual visit, urgent care or the emergency room*.
Virtual care. Virtual care is a fast, convenient and affordable way to see a licensed doctor through your computer or mobile device. Virtual care is a good option to treat a variety of conditions and needs, including: cough, cold, flu, sore throat, fever, allergies, bites and stings, anxiety, depression, substance use, and more.
Check with your doctor to see if they offer virtual care services or log in to your member account online or in the Priority Health app to access virtual care wherever you are.
If you prefer in-person care, call your provider for a visit. Retail health clinics also serve as a great alternative to virtual care.
Urgent care. Visit an urgent care facility for non-life-threatening conditions that can’t wait for a PCP appointment but don’t warrant an emergency room visit. Conditions that may call for an urgent care visit include: minor broken bones and fractures in the fingers or toes, sprains, strains, X-rays and lab tests.
Emergency room. The emergency room (ER) is for emergencies that can’t wait. If you have an emergency and can’t get to the ER, call 911 immediately. The ER is for your most critical concerns, such as bleeding that won’t stop, pain in the chest or one arm, poisoning or drug overdose, seizures or slurred speech.
In your member account, select Get Help to send us a secure message. Or you can call the Customer Service phone number on the back of your member ID card.
*If you have a Telehealth PCP - Virtual First plan you must first contact your assigned virtual Doctor On Demand primary care physician (PCP) to receive non-emergency care. Please refer to your plan documents for more information.