State of Michigan gives Priority Health top ratings in evaluation of Michigan Medicaid health plans

(Grand Rapids, Mich. – May 27, 2021) The Michigan Department of Health & Human Services (MDHHS) recently released quality ratings for Michigan Medicaid health plans, and Priority Health received the highest possible ranking of "above average" in each of the five evaluation categories. Priority Health, a nonprofit health plan, offers several Medicaid plans for individuals and families in Michigan, including MIChild, Healthy Michigan Plan and Children's Special Health Care Services (CSHCS).

"We are extremely honored to receive high rankings from the State of Michigan for our Medicaid plans," said Praveen Thadani, President of Priority Health. "This is a direct reflection of the hard work that our teams put in every day to ensure we are providing the best possible care for our most vulnerable populations. Whether it is through our unique maternal and infant health programs, or hands-on care from our community health workers, we are committed to helping our members live happy and healthy lives."

In the rankings released from MDHHS, plans were rated in each category using a scale of apples, with four apples indicating an "above average" performance when compared to the average of all Michigan Medicaid health plans. Priority Health earned four apples in every single category:

  • Doctors' communication and service: Members in the plan believe all of their doctors and healthcare providers do a good job explaining things to them and their children, and that they spend enough time with them and their children.
  • Getting care: Members in the plan believe they get the care they need for themselves and their children and that they get the care quickly.
  • Keeping kids healthy: Children in the plan get regular checkups and important shots that help protect them against serious illness.
  • Living with illness: The plan takes care of members with asthma, diabetes and high blood pressure by giving them tests, checkups and the right medicine.
  • Taking care of women: Women in the plan get tests for breast and cervical cancer, and for an infection called Chlamydia. These tests help find these diseases early. This gives women more choices for treatment and a better chance of survival. Moms in the plan also get care before and after their baby is born to help keep mom and baby healthy.

Priority Health also earned four apples in the "overall rating" category, which is a combination of the scores in other categories plus how surveyed plan members feel about their plan and the help the member received from their plan.

Priority Health received the highest rating in Michigan for quality and member satisfaction. The insurer earned a rating of 4.0 out of 5 in NCQA's Medicaid Health Insurance Plan Ratings 2019–2020*, which emphasize care outcomes and patient feedback.

* NCQA’s ratings for 2020-2021 have been canceled due to the COVID-19 pandemic.

About Priority Health:

With over 30 years in business, Priority Health is the second largest health plan in Michigan, offering a broad portfolio of health benefits options for employer groups and individuals, including Medicare and Medicaid plans. Serving more than a million members each year and offering a broad network of primary care physicians in Michigan, Priority Health continues to be recognized as a leader for quality, customer service, transparency and product innovation. Learn more about affordable, quality health coverage options from Priority Health.