Did you know you can save time by using virtual care for non-emergency care? The next time you're feeling ill but can't get in to see your regular doctor right away, try virtual care for a convenient alternative to the emergency room or urgent care. 

Virtual visits are a fast and easy way to see a doctor 24/7. You will need access to an internet connection and can use your computer, smartphone or tablet. Getting care virtually is no different then seeing a doctor in person. Virtual care providers are licensed medical professionals, like your doctor you see in person. They can make a diagnosis and write prescriptions. 

Virtual care is the perfect option for nonemergency health concerns like:

  • Allergies, bites and stings
  • Back pain
  • Sore throat
  • Cold, cough and flu
  • Diarrhea and heartburn
  • Earache
  • Fever and headache
  • Pink eye
  • Rashes/hives 

To schedule a virtual care visit:

  1. Check with your doctor's office to see if they provide virtual care, OR
  2. Log in to your member account

In some cases, virtual care may not be the best option. When in doubt, follow these guidelines:

Urgent care

If you have a non-life threatening condition that can't wait for a doctor visit, you can go to an urgent care center to see a doctor.

  • Minor broken bones and fractures in fingers or toes
  • Sprains and strains
  • Severe sore throat or cough
  • Stomachache

Emergency room

The emergency room is designed to treat those who need immediate care and cannot wait for a doctor appointment, a virtual visit or urgent care center.

  • Bleeding that won't stop
  • Pain in the chest or one arm
  • Poisoning or drug overdose
  • Seizure or slurred speech
  • Major broken bones

If you are unable to get to the ER, please call 911 immediately.