Billing & payment news
Void claims now appear on remittance advice with original claims
Since June 2024, void claims now appear on your remittance advice with the original claim adjustment.
June 29, 2025
Simplifying EFT setup
Soon, we’ll simplify our electronic funds transfer (EFT) setup process in prism, making it easier for us to work together on your EFT setup and management needs.
June 29, 2025
Resolving claims denying incorrectly for no anatomical modifier
We're reprocessing claims that recently denied for no anatomical modifier when they shouldn't have.
June 29, 2025
Changes for Medicaid claims for select home health care services
Changes coming for Medicaid claims submissions for select home health care services
June 29, 2025
ER imaging claims reprocessing
We're adjusting ER imaging claims that rejected incorrectly for no authorization.
June 29, 2025
Upfront claim rejections for member mismatch
Review the criteria our system looks at to match a claim to one of our members. If any of these don’t match exactly what we have in our system, the claim will be rejected.
June 29, 2025
New coding policies posted to the Provider Manual
We recently posted the following policies to our Provider Manual.
June 29, 2025
IVF billing reminder
We want to remind you that if you are in our network you must bill us for in-vitro fertilization (IVF) treatments instead of charging our members upfront. The same applies for Cigna Healthcare members receiving care in Michigan, due to our Strategic Alliance with them.
June 29, 2025
Coding policies going into effect September 23
The following coding / reimbursement policies will go into effect Sept. 23, 2024.
June 29, 2025
New billing policies posted to the Provider Manual
The following billing and coding policies were recently posted to or updated in the Provider Manual’s billing policies webpage in June 2024.
June 29, 2025
Aligning commercial DME billing and coding with CMS
Starting Aug. 1, 2024, we’re aligning our commercial billing and coding requirements for durable medical equipment (DME) supplies to those defined by the Centers for Medicare and Medicaid Services (CMS).
June 29, 2025
New and updated billing policies now available
In alignment with industry standards, we’ve posted several new and updated billing policies to the Provider Manual.
June 29, 2025