Billing & payment news
IVF billing reminder
We want to remind you that if you are in our network you must bill us for in-vitro fertilization (IVF) treatments instead of charging our members upfront. The same applies for Cigna Healthcare members receiving care in Michigan, due to our Strategic Alliance with them.
June 29, 2025
Coding policies going into effect September 23
The following coding / reimbursement policies will go into effect Sept. 23, 2024.
June 29, 2025
New billing policies posted to the Provider Manual
The following billing and coding policies were recently posted to or updated in the Provider Manual’s billing policies webpage in June 2024.
June 29, 2025
Aligning commercial DME billing and coding with CMS
Starting Aug. 1, 2024, we’re aligning our commercial billing and coding requirements for durable medical equipment (DME) supplies to those defined by the Centers for Medicare and Medicaid Services (CMS).
June 29, 2025
New and updated billing policies now available
In alignment with industry standards, we’ve posted several new and updated billing policies to the Provider Manual.
June 29, 2025
Reprocessing 2024 & 2025 anesthesia claims
Since Jan. 1, 2024, anesthesia claims have been incorrectly overpaid. We’ll follow our corrections to payments policy to recoup the overpayments.
June 26, 2025
Seeing in prism why a claim denied is easier than ever
We recently improved the Claims section in prism, pulling all claim denial details and rationale into one place. No additional buttons to click or external resources to access.
June 25, 2025
June 2025 billing policy updates
We recently published or updated several billing policies, now available in our Provider Manual.
June 25, 2025
Reprocessing physical therapy claims
We’re reprocessing physical therapy claims from the past few weeks due to a payment error.
June 25, 2025
RAs for May CM checks are being delivered late
Remittance advices (RAs) for our May 2025 care management (CM) payment checks are being delivered late. Checks have already been delivered.
June 25, 2025
CS modifier no longer valid
Effective July 28, 2025, claims submitted with the CS modifier will be denied. You’ll see denial code “E1J – Modifier used inappropriately” in prism.
June 25, 2025